Customer Services Sales Support Professional

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as  Customer Services Sales Support Professional



Position Overview

The NAM (North American) Customer Services Sales Support Professional will be primarily responsible for translating the NAM Customer Services Portfolio into Customer Relationship Management (CRM) tools as well as supporting Services Sales deal reviews and approvals. Working under the direction of the VP of U.S. Service Sales, this individual will routinely communicate with the Service Sales organization, Services Product Management organization, IT, and Pricing Administration. This role will also participate in driving change as needed to better align our processes to business needs and may expand over time.

Successful applicants will have a strong understanding of Siemens Healthineers service offerings, service sales processes, and CRM tools.

Key Responsibilities:

    Develop, validate, and maintain services pricebooks within CRM framework.

    Coordinate between sales leadership, finance, and marketing to review and approve service transactions within guidelines set forth.

    Evaluation of promotions and/or purchasing agreements toward business objectives.

    Participate in resolution of Services quoting or pricebook issues.

    Support sales training, as required.

    Drive transparency and accountability for service sales process adherence.

    Perform analyses to help assess Services Sales deal quality.

    Effectively communicate within a matrixed environment.

Education/ Knowledge/Experience:

    Bachelor’s degree in business, computer science, marketing, or related field

    5+ years sales and/or business experience in healthcare.

    Familiarity with and ability to improve Siemens Healthineers’ sales processes.

    Advanced analytical and problem-solving skills.

    Ability to provide data to support executive level business cases and financial assessments.

Working Relationship/Direction of Others:

    Represent Service Business Management organization.

    Demonstrates collaboration toward problem resolution.

    Working relationships with sales leadership, finance, and Services Product Marketing.

    Fosters relationships and develops trust with internal customers.

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date.  (Note: Accommodations may be requested for certain medical or religious reasons).

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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