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CRM Director

Job Description

Now’s our time to inspire the future of healthcare together.
 
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as CRM Director.
 
OVERVIEW:
 
The CRM Director has overall accountability for driving solutions across the CRM landscape of Eloqua, Oracle Sales Cloud, Oracle CX Mobile, Tacton CPQ, Business Intelligence and legacy systems that support sales enablement objectives and lead to more effective, efficient and intelligent capabilities for Siemens Healthineers. This position will be accountable for business advocacy, demand planning, business readiness, change management tactics and strategies to drive maximum adoption and productive use of our tools across all our NAM businesses.

KEY RESPONSIBILITIES:
  • Lead the development of next gen CRM strategy and technical roadmaps across system landscape and businesses w/ a key focus on measuring progress and outcomes
  • Collaborate and educate interfacing teams across MSC tech stack by sharing best tech practices and processes to extend positive impact (e.g. sales ed, CCL, account master and marketing teams)
  • Collaborate with MSC Digital Operations to drive value together as one unified team
The individual will lead a team to:
  • act as key stakeholder managers; advocating business needs for system design and development based on data and qualitative feedback from users
  • act as demand planners for business; owning the centralized prioritization model and list, leading backlog grooming and strategic planning sessions
  • collaborate and build out the next gen CRM strategy and technical roadmap across system landscape and businesses w/ a key focus on measuring progress and outcomes
  • act as organizational champions and change ambassadors; ensuring clear communication and adoption steps are imbedded at each stage of the change process
  • Improve the digital process from intake of demand to realization, with a key focus on communication and progress transparency end to end (e.g. establish process for populating/maintaining smartsheets)
  • reduce further operations support to make more time for change work (e.g. elimination, automation or shifting duties to those teams that should be accountable)
  • lead deep-dive assessments of sales processes, new technology and suppliers
  • document assessed processes and drive end to end functionality and value across our systems
  • maintain a knowledge repository to ease onboarding of new employees and distribute knowledge across the team to create a proxy system (e.g. processes & roles, rules, data tables)
  • support the design of reports & dashboards to execute better CRM practices and improve sales effectiveness across Siemens Healthineers including partnerships with Sales leadership, Business Management, Marketing, and other teams partnering with sales
KNOWLEDGE and EXPERIENCE:
  • Bachelors/University level degree or equivalent in related business/management information systems, computer science, marketing or operations field required
  • MBA or equivalent Master’s degree is preferred but not required
  • Minimum of 10 years of experience leveraging technology and data to positively impact business outcomes is required
  • Minimum 10 years of work experience in sales or business operations and planning, CRM planning/administration or related discipline
  • Knowledge of marketing and sales domains regarding customers, products, systems and end-to-end processes
  • Knowledge of Oracle Sales Cloud/ Tacton CPQ or similar CRM environment
  • Minimum of 5+ years' experience in a leadership capacity preferred
  • Experience in supporting CRM for a large business (1000+ users) is preferred 
SKILLS & ATTRIBUTES:
  • Excellent stakeholder management skills and able to build strong relationships
  • Able to effectively lead teams and facilitate workshops
  • Highly effective communicator: able to present and highlight value of what we do for different business audiences (user to executive)
  • Skilled in business analysis techniques such as extracting business needs, gathering requirements through documented use cases/user stories
  • Skilled in demand prioritization methodologies
  • Proven ability to analyze and understand complex business processes, tool and data architecture, a plus
  • Business process and value chain mapping, a plus
  • Highly motivated self-starter and able to drive others to meet scheduled deadlines in fast-paced business environment
  • Must be adept in use of Office365 and CRM systems.
*LI-WC1


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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