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Sr Product Manager: Digital Customer Experience

Job Description

Position Summary:

Come join and lead a team with a startup mentality embedded in an organization embarking on transformation and be at the forefront of change.

The Director of Customer Experience at Siemens Digital Industries Software will define and operate an exciting and innovative new initiative to transform the way our saas products are discovered and launched. As Senior Product Manager, you will own the roadmap of a brand new web experience for saas and the innovation to deliver a world class customer experience. You will identify, define, and build new experiences and features. You will partner closely with your tech, UX and marketing partners to build and optimize these experiences globally.

As a key member of the Siemens Digital Industries Software Global Marketing organization the Digital Customer Experience Product Manager will support SaaS strategy and development and ensure ever-improving service across multiple offers and customer journeys. They need to be organizationally and politically savvy to succeed in a matrix and cross-functional global organization. We are looking for a change agent with the ability to develop and drive new innovative experiences to our customers.

What will be my tasks?

The Director of Customer Experience and their team will be responsible for:

(1)   Lead research into understanding customer needs.

(2)   Interview stakeholders across companies to understand SAAS product team needs

(3)   Capture and document business requirements

(4)   Prioritize features and categorize into key delivery milestones

(5)   Work with Technical Architecture and Development on solutions

(6)   Communicate with Stakeholders from requirements collection to confirmation to UAT to release

(7)   Plan future features, creating vision and roadmap

Minimum Qualifications

·         5+ years of relevant experience in business and product management

·         BA

Preferred Qualifications

·         MBA or other relevant advanced degree

·         User experience, customer insights, or design thinking experience, particularly with problem solving on early-stage web or mobile product development

·         Experience in Strategy or a SAAS company, consulting, working on products and/or programs

·         Experience managing or working closely with technology teams, in particular remotely

·         Proven experience launching high impact, complex products in a highly matrixed environment

·         Expert at creating "working backwards documents" and plans

·         Experience managing a product/program

·         Significant experience using data to drive decision-making

·         Proven ability to communicate persuasively and to influence others, particularly amongst senior stakeholders

Siemens Industry Software Inc. requires employees to be fully vaccinated against COVID-19 unless granted an accommodation due to a disability or sincerely held religious belief or practice.


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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time



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