Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
Location: Phoenix, AZ
The Regional Service Manager is responsible for managing the healthcare Field Service business by directing, coordinating and leading the organization and its activities to meet customer service expectations and financial metrics.
The Regional Service Manager reports to the Zone Service Director of Siemens Medical Solutions.
Work to maximize customer loyalty and satisfaction
Communicate the value proposition of Siemens service to customers
Obtaining service financial goals through effective cost containment
Ensure compliance with FDA Good Manufacturing Practices
Meet annual RSM goals and metrics as established
Hire, develop, train and coach Customer Service Engineers (CSE’s)
Prioritize customer and business objectives to provide clear direction to CSE’s
Ensure customer satisfaction through timely follow up on all issues
Key Customer and area Management
Develop long term value based relationships with key accounts
Provide additional escalation support to resolve key account issues
Develop proactive account plans to prevent or predict issues
Provide continues communication across organization for key accounts
Required Knowledge/Skills, Education, and Experience
BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
Minimum of 3-5 years previous field service
Excellent organizational skills
Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
Ability to thrive as a member of a collaborative, cross-functional team
Competent knowledge of MS Office applications
Must have a valid driver’s license and a clean driving record over the last three years.
Preferred Knowledge/Skills, Education, and Experience
Past experience in managing large remote employee based territory
Knowledge of the Diagnostics Instruments or equivalent diagnostic industry experience
Working knowledge of laboratory workflow
Ability to articulate and explain value of Service Agreement offerings
Working knowledge of SAP or experience with equivalent enterprise service software solution
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for COVID-19 for our U.S. employees, contractors, and business partners, where local conditions allow, who:
1) Are customer-facing (e.g., those required to visit a customer/business partner site or interact in-person with customers at any conference or meeting) OR
2) Come on-site, whether regularly or occasionally, at any Siemens Healthineers location.
(Note: Accommodations may be requested for certain medical or religious reasons)
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
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