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Country Service Manager Ultrasound Italy

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Service Operation Manager Italy for Ultrasound to  set up an independently managed standalone business for Customer Services in the field of Ultrasound.

Your tasks and responsibilities:

·         You head our Italian ultrasound organization from CS-side and act as a strong leader for your assigned team. For our ultrasound portfolio, you implement our Customer Service-related strategy, policies and guidelines of the respective region from a commercial and technical point of view for Italy

·         You ensure the implementation of corporate standards and guidelines in the respective area of responsibility

·          In this role, your target is to achieve the Service unit's business goals in cooperation with the regional Service organizations

·          You collaborate and build strong partnerships with your peer team leads like other CS country Heads, as well as Head of sales, Head of APPs etc. (e.g. escalations within service delivery)

·         You guide and support internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers)

·         You act as country/region point of escalation to drive sustainable solution of mission critical external and internal issues and problems

·         You provide and optimize necessary work environment, tools and processes to optimally deliver services to customers

·         In this role, you have P&L responsibility for the respective area of responsibility

·         To find out more about the specific business, have a look at Customer Services

Your qualifications and experience:

·         You hold a university degree in the field of biomedical engineer, economics or similar

·         You have long-term experience in the area of customer services or a related fields in a similar role, your experience in a med-tech environment is a great advantage

·         You have solid experience in the field of people management. You act as a coach and you find it easy to motivate your team

·         You are familiar to working in a matrix organization of an internationally operating company. You consider strong relationships and through stakeholder management as an essential

Your attributes and skills:

·         You are passionate about customer services - Our customers are always on your mind while still meeting our company´s internal targets

·         You bring in a “hands-on mentality” and ability to work independently

·         You are a team player with the ability to work with different hierarchies and cultures

·         You possess profound knowledge of MS-Office (Word, Excel, Powerpoint)

·         To interact effectively with our global team as well as Italian organization, you are fluent in Italian and English (written and spoken)

·         Please note that this position can be based remotely but the ability to travel up to 30% is required (within Italy primarily)




Organization: Siemens Healthineers

Company: Siemens Healthcare S.r.l.

Experience Level: Experienced Professional

Job Type: Full-time

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