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Technical Support Engineer

Job Description

Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019, with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and experienced specialists offer services that range from consulting to craft & prototyping to solution & implementation and operation – everything out of one hand!

Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment? What is the user story based on? Implementation means – trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange – discussions with colleagues from all over the world.

This is your role. What part will you play?

-  Provide application Support Services to customers with problem determination, workaround resolution, root cause analysis, major incident management
-  Use of case management tool to log and track issue status and related activities
-  The ability to manage multiple urgent application support issues in parallel
-  Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes.
-  Scope a customer’s issue by collecting the relevant facts and investigate the problem.
-  To ensure that solution and application support documentation is maintained to the highest quality and accuracy
-  To provide support so that client systems are fully operational, and any loss of service is restored in a timely and efficient manner
-  Establishing the root causes of application errors and escalating serious concerns to the development team.
-  Create and publish knowledge articles for re-use by customers
-  Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
-  To support in verification and validation testing activities to application software testing team.


WE DON’T NEED SUPERHEROES, JUST SUPER MINDS

-  We need a B.E/B.Tech graduate in Electrical/ Instrumentation and Control Engineering with 2 to 4 years of experience in application technical support services
-  Excellent analytical and problem-solving skill
-  Thorough troubleshooting, debugging, and problem-solving skills
-  Strong verbal and written communication skills
-  The confidence, communication and interpersonal skills to lead customers in urgent or critical situations
-  Customer Satisfaction focus, both internal and external, with strong relationship skills
-  A good understanding of IoT infrastructure and cloud services.
-  Domain knowledge on Substation and Transmission Transformer knowledge would be advantage.
-  Experience of features and functions in a Substation and Transmission products technical support or application testing.

We’ve got quite a lot to offer. How about you?

This role is in Gurgaon, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

FIND OUT MORE ABOUT SIEMENS AT: WWW.SIEMENS.COM/CAREERS (http://www.siemens.com/careers)

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds (http://www.siemens.com/careers/digitalminds)


Organization: Advanta

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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