Job Title: Order Management Specialist
Job Reference #: 279509
Job Location: Wilsonville, OR
Processes complex customer orders or changes on orders from sales staff or direct customer contact. Verifies accuracy of orders and order changes and resolves order problems with customers or sales staff. Maintains customer files with sales contracts and other information. Operates under general supervision within established guidelines and procedure.
As an Order Management Analyst team member, you will be responsible for protecting our customers business, cash flow and revenue through order-to-cash policy and process analysis and verification. In addition, you will be validating deals against booking policy, revenue recognition policy, export compliance policy, tax, credit and collections policy, etc. Deals vary in size and complexity and cross multiple sales channels and business models. You will be responsible for managing the customer install base, authorization code creation and delivery in accordance with customer’s contractual rights and policies. You are expected to function well in a team setting and are able to work and think globally.
- Responsible for the management of orders and authorization codes in accordance with order-tocash policies, using independent judgment while making effective business assessments.
- Perform complex deal and contractual analysis. Ensure accurate billing and revenue recognition methodology.
- Execute requisite document and file management.
- Ensure timely and effective communications to all partners and defined service levels adhered to.
- Provide support to partners by fielding queries and providing process and policy guidance.
- Deliver a high standard of service and maintaining a professional and positive approach.
- Display effective team membership skills in supporting the team and meeting objectives.
- Provide Training and education to internal and external partners on business practices as required.
- Provide effective analysis of relevant business data as required.
- Support the business in all aspects of internal and external audit compliance. Gain and utilize applicable product and marketing knowledge. Perform business and transactional reporting and demonstrate the ability to research, reconcile and communicate business data.
Required Skills / Qualifications:
- Minimum Bachelor Degree or 4 years customer order management experience
- Minimum 5 years MS Office experience
Preferred Skills / Qualifications:
- Experience with ERP systems, preferably SAP
- Strong ability to multi-task
- Strong Analytical skills
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
Organization: Digital Industries
Company: Siemens Industry Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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