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Technical Support Engineer

Job Description

Siemens Mobility is pioneering the future of travel. Our purpose is reinventing, refining and revolutionising how people move throughout smarter urban environments and across a more sustainable world. From advanced engineering projects to pushing limits of data and machine learning, we’re changing the global landscape.

You can move with us. Our dynamic career paths are designed for ambitious individuals to discover, develop and achieve more. We ask you to do your best to improve society with us, and in return we promise opportunities to progress in a company where the professionals are at the top of their game. Because the sharing culture, learning resources and scale of our projects will take you to an even higher level than you’re operating at now.

Based out of the Slade Green Depot in Kent and supporting the 707 Fleet, the Technical Support Engineer will work with the Service Delivery Engineer and the Commissioning team to support the customer with the maintenance.

What are your responsibilities?

  • Provide technical support for the customers maintenance team on site and at incidents off depot.
  • With minimal supervision investigate rolling stock casualties undertake maintenance and repair of the allocated rolling stock to meet the requirements of the production plan.
  • Regularly monitor train defects and failures in traffic and liaise with the customer.
  • Mitigating the risk of in service failures through proactive intervention.
  • Download and process train diagnostic data, undertake fault finding to an advanced level.
  • Produce complex, analytical technical reports on fault investigation.
  • Live closure of work reports within CMMS system.
  • Act as Siemens representative on shift, providing technical support to the Operator's maintenance staff.
  • Assist other team members, both Siemens and customer, with the development of technical skills by acting as a mentor.
  • Specialise in areas of technical expertise.
  • As required, attend off-depot meetings to support technical Investigations and resolution.
  •  Liaise with all Siemens departments, where required, to support the delivery of the contract.
  • If required, deputise for line manager.
  • Undertake stores and materials support during periods of downtime or absence.
  • Record and report all information relevant to Operational Safety
  • Incidents / Accidents, service defects and failures in a detailed and efficient manner.
  • As required, respond to trends in unit defects and make recommendations on possible mitigations and counter measure.
  • Undertake audits of customer's maintenance practices to ensure that maintenance is undertaken in accordance with the relevant standards.
  • Undertake performance analysis duties during periods of downtime or absence (site specific).

Siemens has zero tolerance for unsafe ways of working and as an employee in Siemens:

  • Adhere to Siemens safety systems and controls in line with Rail Systems HSQE Company policies
  • Take responsibility for raising issues of concern
  • Fully participate and engage in our behavioural safety agenda to ensure we work safely
  • Take reasonable care to avoid acts or omissions that may have an environmental impact
  • Accept personal responsibility to take care of ourselves and others affected by our own acts or omissions

What do you need to qualify for the role?

  • Relevant engineering qualification or experience in a mechanical/electrical engineering environment
  • In depth knowledge of Rolling Stock systems / procedures including schematics, fault finding techniques and download analysis (preferred)
  • Ability to complete all records of actions and operations accurately and to procedures
  • Someone who understands and cares for tools, equipment and PPE as appropriate
  • Knowledge of Health & Safety including bio-hazards, manual handling and Control of Substances Hazardous to Health (COSHH)
  • Ability to fault-find using a number of different methods including diagnostic software
  • Ability to understand and interpret relevant technical publications
  • Ability to produce detailed analytical technical reports
  • Good communication skills

About us

We’re Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them. We have offices across the UK, full of talented individual’s helping us to challenge the today and work towards a brighter tomorrow.

Want to join us and be a Future Maker?

We’re excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application.

What else do you need to know?

Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.

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Organization: Siemens Mobility

Company: SIEMENS MOBILITY LIMITED

Experience Level: not defined

Job Type: Full-time

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