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Community Platform Manager

Job Description

Is your primary professional skill in leading online communities for the benefit of those you engage with? You might love this job!

Summary of the Position:

The Platform Manager is proactive in maintaining, configuring, supporting, and evolving the community platform and tools.

In this role you'll work to understand our current digital marketing capabilities and have a curiosity to explore and learn about newly emerging capabilities in the community space. You'll take ownership and responsibility for cross-collaborating with team members to ensure a consistent, strategic path toward maintaining and improving the our communities. You'll also work with customers, as well as partner business owners to capture requirements and prioritize our efforts.

Essential Functions:
  • Prioritize improvements, develop timelines, and manage improvement projects.
  • Authentication and account management.
  • Testing and validation of community spaces.
  • Workflow definition, triage, and handoff between collaborators and technical partners.
  • Document and define technical requirements and specifications.
  • Serve as front line of technical support from internal customers and end-user population.
  • Requirement gathering and speciation definition for improvements and integrations.
  • Conducting platform and tool training to new and existing users.
  • Actively manage community platforms and tools to meet business needs with a sense of urgency and follow through.
  • Develop project plans, communication plans, and roadmap/strategy artifacts to ensure project predictability and delivery
  • Proactively lead partners and delivery teams to see project to completion
  • Identify and generate plans to ensure the tools and technology the team needs are in place and meet key requirements.
  • Support overall delivery process that ensures alignment with prioritized backlog, continuous improvement of both process and business outcomes, predictability, quality and engagement.
  • Share outcomes and follow up on next steps from regular operational reviews, ensuring that the entire team is aligned on any new projects, processes, and strategic direction.
  • Develop and share key requirements among teams in order to support solution delivery at scale, such as with self-service capabilities, and build vs buy solutions
Skills and Abilities:
  • Solid understanding of web technology and digital marketing tools and platforms such as Salesforce.com, Coveo, Jira, and Service Desk.
  • Deep knowledge of buyer’s journey and B2B marketing strategies.
  • Good understanding of data-based decision making and measurement
  • Proficient agile project management expertise with experience in managing sophisticated collaborator situations, changing business requirements and complex technical landscapes
Education and Experience:
  • 2+ years of software support and training experience preferred.
  • Sales Force Experience Cloud and Coveo experience desired but not required.
  • Bachelor’s or Master’s degree in Marketing, English, Business, Sales, Computer Science, Web Development or equivalent work experience required
Working Conditions/Physical Requirements:
  • Remote work environment
  • Webcam used to support telecommuting environment

Siemens Industry Software Inc. requires employees to be fully vaccinated against COVID-19 unless granted an accommodation due to a disability or sincerely held religious belief or practice.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

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Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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