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Service Operations Team Lead - Building Automation Mechanical Services - Pittsburgh, PA

Job Description

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team! Recognized by Fortune as World’s Most Admired Companies 2020

Click here to see our Smart Infrastructure Business

Our Culture: 

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position leads a team responsible for performing service work for building automation, fire, life safety, and security systems. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. 

Service Operations Supervisor for Mechanical Services

The Pittsburgh Service department has an outstanding opportunity for an experienced individual within our Building Technology Division located in Robinson Township.

In this role, you will have responsibility for managing and developing the team of service fitters for the Pittsburgh Branch.  You will have the responsibility of assessing the capabilities of the fitter team and assigning them to appropriate jobs. You will work with the customer service managers to assure customers receive full value for the service they have purchased.  You will be responsible for managing small quote service jobs and supporting larger mechanical service projects by ordering the appropriate materials, coordination with subcontractors and scheduling work with customers. You will provide estimating experience to assist CSMs, sales executives and ultimately our service customer base.

In this role you will be the face of Siemens to the customer, responsible for the delivery of world class service.  You will have the strategic function working with your team to develop additional opportunities for time and material utilizing the remote Field Quote Center and you will use you field expertise to help sales win project work and will often have direct interaction with our customers.  You will work very closely with the Sales and Operations to communicate information about upcoming projects and opportunities that require a higher level of support.

  • Lead the Field Service Mechanics by providing guidance and support for their day to day activities.
  • Develop the relationship to become the “Trusted Advisor” to the customer and bring ideas for projects or changes that can enhance system operations or create energy savings.
  • Ensure all aspects of the prescribed services included in the service agreements are delivered in accordance with the contract documents and industry standards.
  • Manage service quoted projects as they pertain to the mechanical service business.
  • Stay abreast of the current trends and products that we will propose to the customers or use in our operations and ensure that the team has the necessary training and skills to deliver.

Responsibilities

  • You will be managing the current service team for the mechanical services business, making recommendations for additional staff as needed to support the growth of the business.
  • You shall have responsibility for the development of new hires, through effective training programs and mentoring.
  • Assist the Client Service Managers by providing estimating and project scope development for repairs and small projects in support of our existing customer base.
  • Identify potential sources of supply for needed materials.
  • Provide project management of mechanical service quoted projects and support the project manager with mechanical service migration projects.
  • Ensure reports (such as project expenses, timesheets, etc) are completed and submitted in a timely basis.
  • Manage the mechanics work schedules with the branch coordinators to ensure resources are available and scheduled to perform the work.
  • Collaborates with the Service Operations manager to develop new programs and processes to in improve productivity and service financial results.
  • Make recommendations for additional staffing and equipment to support the mechanical service initiatives.
              

Branch Key Goals

Service

  • Drive the T&M business through incentives and creative friendly competition.
  • Possess and understanding of mechanical systems operations, maintenance, and repair, including Boilers, Chillers, Air Handling Units, pumps, and ancillary equipment.
  • Manage service projects as assigned
  • Evaluate and Estimate customer requested projects
  • Support the CSM in their role of managing the complete Service Agreement Base

Project Business

·         Advise and support the Project team on upcoming opportunities and communicate all customer concerns and or issues with ongoing projects.

Required Knowledge/Skills, Education, and Experience

Associates degree in business management or over 10 years of related mechanical field preferred.

Experience in managing groups of individuals

Experience with scheduling personnel to deliver high quality service

Experience and understanding of mechanical systems used in commercial and light industrial applications. 

Optional Skills, Education, and Experience

Capable of providing customer training, technical or product support.

Experience with managing a service business and the associated financials.

#LI-SB


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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