Head of Customer Services GB&I – Ultrasound

Job Description

Head of Customer Services  – Ultrasound

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as ‘Head of Customer Services  –  Ultrasound’ to implement carve-out projects and set up an independently managed standalone business for Customer Services in the field of Ultrasound.

Your tasks and responsibilities:

  • You will head our Customer Services Ultrasound organisation for GB&I and act as a strong leader for the team
  • In this role, you will have P&L responsibility for your respective area of responsibility and will be targeted to achieve the Service unit's business goals in cooperation with the regional Service organisations
  • For our Ultrasound portfolio, you will define and implement our Customer Service-related strategy, policies and guidelines of the respective region from a commercial and technical point of view for GB&I
  • You will manage the team effectively ensuring high levels of employee engagement and retention
  • You will ensure continuous dialogue, feedback and development discussions are an inherent part of day-to-day activity across the team
  • You will ensure the implementation of corporate standards and guidelines within your area of responsibility
  • You will collaborate and build strong partnerships with your peers, such as  Country Heads, Head of Sales, Head of Applications and Business Partners
  • You will guide and support internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers)
  • You will act as country/region point of escalation to drive sustainable solutions for mission critical external and internal issues and problems
  • You will facilitate a work environment, tools and processes that enables us to optimally deliver services to our customers

Your qualifications and experience:

  • Solid experience in the area of customer services or a related field in a similar role, your experience in a med-tech environment is a great advantage
  • You have solid experience in the field of people management. You act as a coach and you find it easy to motivate your team
  • You are familiar to working in a matrix organisation of an internationally operating company. You consider strong relationships and stakeholder management as an essential
  • You hold a University degree, ideally in the field of engineering

Your attributes and skills:

  • You are passionate about customer services - our customers are always on your mind while still meeting our company´s internal targets
  • You bring a “hands-on mentality” and ability to work independently
  • You are a team player with the ability to work with different hierarchies and cultures
  • You possess profound knowledge of MS-Office (Word, Excel, Powerpoint)
  • To interact effectively with our global team, you are fluent in English (written and spoken)
  • Please note that this position can be based remotely but the ability to travel up to 30% is required

Being part of our team:

Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

Siemens Healthineers has been Certified™ as a ‘great place to work’.  We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, please explore our website.


  • A competitive salary
  • Generous pension contributions
  • 26 days holiday
  • Access to our flexible benefits from private medical insurance to dental cover
  • Corporate Social Responsibility opportunities including 2 paid volunteering days per year
  • Support from our 24/7 employee assistance programme

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.

Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: not defined

Job Type: Full-time

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