CRM Business Analyst Salesforce


The CRM Business Analyst will be responsible for the day-to-day activities related to effectively operating, maintaining and developing CRM related business processes, systems and documenting business requirements. The CRM Business Analyst must be able to communicate equally with business owners, users, and IT professionals globally.

This role will serve as champion, problem solver and trainer. Excellent analytical skills and the ability to work collaboratively in a team environment are essential, as are outstanding communication and interpersonal skills. Primary business interactions include Software Sales Operations and Enablement Team, Global Software Sales Team, Key business stakeholders, Corporate CRM Team members, Other CRM vendors and service/solution providers.


  • Analytics and interpretation of data, being able to discuss trends, initiatives, recommendations
  • Cleansing of data in close cooperation with HQ Sales and the Sales Regions.
  • Creation of reports, dashboards and Power BI data models, as requested by management (Power Apps, MS Suite, etc.)
  • Community management and onboarding of new users
  • Documentation and communication of best-practice solutions, processes, and user guidelines
  • Creation and delivery of regular SFDC business process information, trainings and workshops for HQ and Regional Sales users
  • Interfacing with the Software Sales Operations and Enablement Team, Global Software Sales Team and Key business stakeholders to understand CRM requirements, converting them into user stories and driving implementation
  • Support of development and testing of SFDC enhancements and interfaces and evaluation of AI technologies
  • Represent business in Scoping, Planning, Prioritization in collaboration with Corporate CRM Team.

Required Knowledge/Skills, Education, and Experience

  • Undergraduate degree or comparable, alternative professional commercial education and long-term related experience
  • Minimum 3 years of experience as a Salesforce.com champion, as well as in an agile development environment using sprints to deliver minimum viable products (MVP)
  • Solid understanding of Software Sales oriented business processes as well as of business data management, analytics and modelling
  • Strong knowledge in salesforce.com, MS data analysis tools (Power BI) and MS Office, especially PowerPoint
  • Salesforce.com Traihead Credentials are desired, experience within Siemens is a plus
  • Experience with ERP systems such as SAP
  • Analytical skills and structured work style, eager to learn and team orientation
  • Your profile is rounded by very good communication and presentation skills and fluence in English language, German is a plus
Our offer
A challenging job at a stable, international company with a strong brand. You’ll be part of an international team. 

  • A good salary plus a fixed 13th month.
  • 40 days’ leave per annum and working arrangements based on the New Working Model.
  • Health budget and Siemens Share matching program.

"We don’t need superheroes, but super minds” – We're looking for you!
Can you see yourself learning, growing and succeeding in this exciting position? Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status or anything else for that matter.

Screening and an online assessment are part of the application process.
Please do not make use of this vacancy as an acquisition opportunity.

Sector: Smart Infrastructure

Bedrijf: Siemens S.A.

Ervaringsniveau: Experienced Professional

Soort baan: Fulltime

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