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Technical Support Specialist I - Fire and Security

Job Description

Who designs your future? You do.  Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!  Our Smart Buildings help to create efficient, safe, responsive and responsible environments – and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you? 

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds 

Join our team! Recognized by Fortune as World’s Most Admired Companies 2021.

Our Culture:  
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:

Siemens Building Technologies is looking for a technical Support Specialist for their Florham Park, NJ facility. Individual fields incoming technical support requests, is responsible for providing complex technical support on fire alarm safety systems, and escalating unresolved issues to ensure timely problem resolution. Candidate must possess excellent communication, customer service and problem-solving skills, while exhibiting characteristics and behaviors which support Smart Infrastructure Mission, Vision and Values.

Regular working hours are from 8:00am-4:30pm EST, Monday - Friday with rotating shift from 9:30am- 6:00pm. Participate on a rotating week of on-call for after hours (6pm – 8am EST) and weekends/holidays. Travel to assist with on-site support of customer equipment as required.

Responsibilities:

  • Provide technical support to Siemens fire alarm customers via telephone, email, and on-site as required.
  • Effectively assist Field Service Engineers and Technicians, serving as the product expert and counseling first level personnel on problem identification, troubleshooting and resolution.
  • Logs incoming support requests issue description as explained by the customer and the suggested resolution details into the company call tracking system in a timely and professional manner.
  • Consults and if needed escalates the support request to Application/Field Support Engineers for higher level support.
  • Achieves customer satisfaction through timely follow-up and appropriate troubleshooting.
  • Provides evaluation and appropriate feedback on service manual revisions, technical bulletins, modifications, and review of new products and procedures to ensure quality field service.
  • Basic skills in Outlook, Excel, Word and other critical job related applications.
  • Maintains a high level of technical expertise on products supported via online and instructed lead training courses.
  • Exhibits professionalism.
  • Embraces diversity and respects differences of opinions.

Required Knowledge/Skills and Experience:

  • Possesses familiarity with basic operational aspects of low voltage security and fire systems.
  • Must have an electronics background and some field service experience.
  • Must have experience in testing, repairing and maintaining low voltage equipment.
  • Familiarity with computers and basic test equipment needed.
  • Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices. Generally, 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
  • This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption

Education:

  • Associates Degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
  • Bachelor Degree in Engineering not required, but would be a plus.

Benefits:

  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions

 

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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