Sales Operations Analyst - Salesforce

Job Description

Position Overview:
Reporting to the Head of Sales Excellence, SI S&OP, this position is responsible for improving processes and efficiencies using the SieSales (Salesforce) platform. Position also manages the Customer Experience program, processes, and vendor relationship (Confirmit) while serving as in-group consultant to maximize impact. With a focus on user support, training, and collaboration across functions, this position is exposed to and has familiarity with a wide range of sales and business processes. Drives efficiency and effectiveness of sales excellence programs by ensuring program deliverables meet or exceed internal customer requirements, are completed at a highly professional level and within agreed timelines.

SieSales (Salesforce) Champion (subject matter expert) for the SI S&OP sales teams and functions, with key support areas to include:
• Focus on user efficiencies across multiple sales teams that use the tool in different ways, provide troubleshooting assistance and support for internal SieSales (Salesforce) users
• Generate user reports and set up of lead campaigns
• Account and account team management
• Creating and managing diverse users, profiles, and roles
• Train users in best practice SieSales (Salesforce) functionality to provide increased productivity
• Create and maintain documentation on processes, policies and help related materials
• Testing for new releases in coordination with IT teams
• Monitors KPI’s for enhanced quality and utilization and supports the required improvements.

Manage execution of ongoing Customer Experience program, survey tool (Confirmit) and processes for transaction (product, solution, tech support, etc.) and annual Net Promotor Score (NPS) surveys. Includes:
• Strong collaboration with Business and Sales teams
• SieSales (Salesforce) contact management
• End-to-end survey design from concept to execution through the creation of project plans
• Data, text, and root cause analysis
• Manual reporting for management and dashboard design for end-users to encompass various KPIs (CSI, NPS, response rate)
• Vendor relationship management (Confirmit)
• Manage multiple projects/activities while delivering a high level of accuracy in a timely manner.

Required Knowledge/Skills, Education, and Experience
* Knowledge of CRM and Salesforce effectiveness metrics.
* Working knowledge of Customer experience surveys
* Working knowledge of the core processes of sales and business development.
* Strong problem-solving skills, data and software aptitude
* Experience training end-users and producing training collateral
* Minimum of proven competence and experience in developing strategies for business process improvements.
* Demonstrated ability for professional presentation development.
* Demonstrated ability to develop a program from recommendation through implementation.
* Requires strong capabilities in the areas of business results orientation; customer orientation, process improvement methodology (i.e. six Sigma) and collaboration & influencing
* This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.

Preferred Knowledge/Skills, Education, and Experience
* Minimum of BS degree plus 2-5 years related experience
* Minimum 1 years of experience in either sales or sales force improvement techniques
* Minimum 1 years of experience in leading/ownership of business programs

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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