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IT Service Manager for Low Code Platforms and Applications

Job Description

At Lisbon Tech Hub we create value in the digital transition of companies from Portugal to the world. There are more than 1200 professionals working in Cybersecurity, Analytics Business Intelligence, Application Lifecycle Management, IT Project & Service Management and IT Infrastructure Management. Check it out: www.siemens.pt/lxtechhub

We are a global powerhouse focusing on the areas of electrification, automation, and digitalization. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is a leading supplier of systems for power generation and transmission as well as medical diagnosis. In infrastructure and industry solutions the company plays a groundbreaking role.

Looking for a chance to create a positive impact on our society? Join us!

What role will you play?

Task Description:
  • The candidate will be part of the global service and application management team for low code platforms (Mendix and PEGA) 
  • End-to End responsibility for service & application management in process automation and digitalization
  • Management of IT implementation projects to support process automation and digitalization 
  • Trigger and coordination, tracking, escalation of support tickets across the different systems (e.g. EAI, Data Lake, SAP systems, others)
  • Analyzing problems (repeating incidents) and coordinating affected support groups 
  • Initiator and driver of emergency support process 
  • Central point of contact for key users and application owner
  • E2E Change Request Process handling - evaluate CR, clarify with CR requestor/Application owner, estimation, implementation, testing, go-live 
  • Assure compliance regarding data protection and information security 
  • DevOps, Test Management and Test automation
  • Provider Management
  • Reporting of service status and key figures
  • Risk management 

Knowledge and Experience:
  • 3+ years of experience in IT service and/ or project management, ideally in the area of business process management applications and/ or low code platforms (ideally PEGA / Mendix)
  • Experience in Process Automation or Workflow topics
  • Experience of working in an international team and environment

Skills:
  • Fluent English
  • Strong communication capabilities and customer orientation
  • Experience in managing a global service / global application
  • Experience Provider management 
  • Technical background and expertise with the ability to learn technical concepts and understand technical issues in a way to coordinate their resolutions
  • ITIL
  • Agile Project Management



Organization: Information Technology

Company: Siemens S.A.

Experience Level: Mid-level Professional

Job Type: Full-time

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