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Sr. Solutions Engineer - Siemens Comfy | Enlighted

Job Description

Sr. Solutions Engineer

Founded in 2012, Comfy | Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our SaaS platform combines building intelligence, space analytics, and consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a scale-up company with the backing of a global powerhouse. 

What you will do:

  • Troubleshoot and resolve Escalated technical support issues impacting Enlighted's global customers
    • Responsible for uninterrupted Service for new implementations as per agreed service levels
    • Perform product fixes as needed either directly or with Product Engineering assistance
    • On time escalation & effective follow-up with Development & Engineering teams on highly complicated incidents
    • Extensive creation & usage of Knowledge articles on service-related issues and topics
    • Drive process improvement and increase knowledge share within the organization
    • Work with the Product team to introduce product improvements into the product roadmap
    • Upskill and train Tech support teams to handle recurring issues

Qualifications:
• Bachelor’s in computers science, electrical engineering, or other closely related engineering discipline with 10+ years working experience
• Knowledge of UNIX or Linux systems and server applications

  • UNIX/Linux shell scripting
    • Solid understanding of wireless networking (802.11, 802.15.4) concepts
  • Working knowledge of networking, networks configuration and troubleshooting
  • Good knowledge of building management systems, and most importantly BACnet protocol over IP
  • Familiarity with internet technologies: HTML, java script, Java, application servers, rest api, tcp/ip
  • Understanding of hardware and embedded systems concepts
    • Excellent written and verbal communication skills
    • Strong organizational and time management skills
 

USA Candidates - This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption. (Candidates hired to work in USA)

Our Benefits 

  • Market-leading software application centered on improving the workplace experience, Comfy :)
  • Brand new, bright, airy office in sunny downtown Oakland steps away from BART
  • Take-what-you-need vacation policy
  • Competitive salaries
  • Generous medical, dental and vision insurance
  • Matching 401k policy
  • We walk the talk on hybrid work. Work where it makes sense. 
  • Independent start-up culture with the backing of a global corporate powerhouse

About us 

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018 and Canada’s Top Employers for Young People 2019. 

Founded in 2012, Comfy | Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our SaaS platform and sensor hardware combines building intelligence, space analytics, and consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a small company with the backing of a global powerhouse. 


Organization: Smart Infrastructure

Company: Building Robotics Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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