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Service Project Manager

Job Description

Who designs your future? You do.  Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!  Our Smart Buildings help to create efficient, safe, responsive and responsible environments – and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Join our team! Recognized by Fortune as World’s Most Admired Companies 2021.

Our Culture:  
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:

Within Siemens Smart Infrastructure, the Distributed Energy Systems’ team delivers, end to end, hybrid or standalone supply side solutions offering affordable, resilient, and sustainable solutions to, amongst others, C&I customers. Along with Calibrant Energy, a Siemens’ business venture aimed to deliver Energy as a Service solutions, our team is shaping the energy landscape of tomorrow.

Position Overview

We are looking for an experienced and detail-oriented service manager to manage service of the Distributed Energy Systems (DES) portfolio comprised of solar PV farms, Battery Energy Storage Systems, internal combustion engines and Microgrids.  Within the newly created Asset Management and Service team, the Service Manager (SM) will be an individual contributor who ensures the highest level of customer service, develops lasting customer relationships, and manages internal and external service team members. The SM maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services. The right candidate will drive the delivery of service agreements, have fiscal responsibility for all project facets, post commissioning including billing and service cost reporting, and develop and maintain strong, positive relationships with customers and third party vendors. 

He/she is expected to play a leading role in the setup of the Remote Operations Center. Position could be based out of anywhere in US with preference to Austin, TX, and requiring up to 25% of travel time.

Responsibilities

  • Leads technical due diligence on onboarding projects
    • Reviews close out documentation
    • Supports commissioning process and Quality Assurance team
    • Reviews equipment list, warranty information and critical spare parts
  • Drives operational results
    • Tracks resources and monitors performance of power plants
    • Develops and maintains maintenance plans, and coordinates execution
    • Manages the requisition of supplies, materials, and services
    • Delegates ad directs service tasks, monitors progress of current service activities, and manages service organization members to ensure the team’s objectives and sales goals are met.
  • Manages contractual obligations, deliverables, and customer experience
    • Fulfills service contract obligations and documents events that impact operation, scope of work, and site performance
    • Develops customer satisfaction through excellent communication and work product
    • Ensures understanding of service agreement budget, activity plan and invoicing
  • Drives successful financial performance for assigned accounts
    • Coordination on timely execution of service contract bookings, renewals, billing, and activity planning
    • Achievement of order intake, revenue, and margin targets
    • Pursue project-specific change-orders opportunities
  • Manages stakeholders’ relationships
    • Handles customer complaints or concerns quickly and professionally to maintain good customer relationships
    • Maintains strong relationships with manufacturers, vendors, and service providers.
  • Ensures highest level of customer service
    • Sets up and maintains a service desk, within the 24/7 Customer service Center, and evaluates its efficiency
    • Develops field operational procedures to standardize field service standards
    • Audits work and customer service to ensure the company’s high standards, efficiency and productivity goals are met

Required Knowledge/Skills, Education, and Experience

  • Bachelor of Science in Engineering, Technology or other similar technical field required.
  • 5-7 years of energy industry-related experience on microgrid controller, solar PV, Battery Energy Storage Systems, or Internal Combustion Engines
  • Excellent leadership, communication, sales, and customer service skills
  • Computer literacy and good organization skills
  • Strong creative thinking and problem-solving skills
  • Ability to work under pressure and handle stress
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
  • Individual must possess a valid Driver's license in good standing.
  • This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption

Preferred Knowledge/Skills, Education, and Experience

  • Experience with Experience with Computerized Maintenance Management Systems
  • Knowledge and experience in SAP
  • Certified Energy Manager (CEM), Certified Measurement and Verification Professional (CMVP), Professional Engineer, or other related energy certifications preferred.
  • Experience in Remote Energy Monitoring
  • Familiarity with Siemens Industry, Inc. and general energy industry practices and procedures preferred.

Benefits

  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

 

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Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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