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Customer Services Team Lead – Smart Buildings - Pacific Zone

Job Description

 



Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!


Join our team! Recognized by Fortune as World’s Most Admired Companies 2021


Our Culture:


At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.


What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position leads a team responsible for laying the foundation for the customer’s overall service experience. The right candidate will effectively manage the set-up, planning, scheduling, and dispatch of onsite and remote service activities and resources and enable data driven services to ensure customer expectations and commitments are met. 


Responsibilities:

  • Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
  • Act as the point of escalation for customers with concerns over scheduling and dispatching.
  • Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists.
  • Complete service request and dispatch documentation.
  • Review, process, and distribute service documentation through the SAP service platform.
  • Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders.
  • Support project profitability through cost containment procedures and processes.
  • Travel between branch locations as needed.

Qualifications:

  • This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
  • High school diploma or state-recognized GED required; Associate degree preferred
  • Experience in customer service, field coordination, administration, or operations; 2+ years preferred
  • Excellent organizational and interpersonal skills
  • Ability to read and understand customer service contracts
  • Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred
  • Proficient in Microsoft Office and business software systems (e.g., SAP)
  • Good verbal and written communication skills in English
  • Qualified applicants must be legally authorized for employment in the United States

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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