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Project Manager - Customer Service

Job Description

Position Overview

Are you ready to support customer projects and be a customer advocate? Siemens Large Drives Applications Business Unit is looking for skilled Customer Service Associate to take the lead with our customers!

Responsibilities:
  • You will be the primary point of customer contact for aftermarket and field support.
  • You will collaborate with all aspects of Siemens internal teams and departments such as Sales, R&D, Engineering, Quality, Purchasing etc.
  • Support Customers by navigating them through the Siemens processes and contacts.
  • Lead all aspects of assigned VIP & TSA Customer business.
  • Next level of support above tactical project management.
  • Ensures that project requirements are met
  • Leads the scope of work to ensure that all results are fulfilled on time and within budget
  • Maintains and supervises project margin throughout project lifecycle
  • Builds and carries out the project plan
  • Leads the project team
  • Coordinates project communications (reporting, correspondence, meetings, etc.)
  • Ensures that all Landmark requirements are complete
  • Forecasts (with team) and manages risks and opportunities
  • Leads change orders and claims
  • Coordinates installation, commissioning, and training efforts
  • Verifies, requests, and acquires customer acceptance of the system
  • Maintains lessons learned throughout the entirety of the project
  • Closes the project at completion and archives project files
Required Knowledge/Skills, Education, and Experience
  • Bachelor’s Degree in Engineering or Business or combined experience.
  • Validated customer support experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time effectively
  • Strong communication and presentation skills
  • 15% travel based on customer requested meetings and support
  • This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption
Preferred Knowledge/Skills, Education, and Experience
  • 2-5 years of project management experience.
  • Engineering or technical background
  • Variable frequency drives experience
  • 4 to 5 years of customer service experience
  • SAP experience

At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience.

We offer flexible vacation time, a matching 401K plan, profit sharing, full health, life, vision and dental benefits.

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Organization: Portfolio Companies

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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