Lead Trainer - Rail Customer Service

Job Description

Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability.

For us, good service means that we are there for our partners and customers when they need us – and even beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Our Mobility Customer Service business seeks to hire a Lead Trainer to develop an extensive training program focusing on equipment familiarization, QMP, and various facility equipment training. The Brightline/Virgin Trains USA project currently consists of 5 Trainsets with five additional Trainsets upon opening the Vehicle Maintenance Facility in Orlando, FL. The goal for the Lead Trainer is to ensure all employees are appropriately trained on inspections and repairs and working safely. These Trainsets operate daily from West Palm Beach to Miami and, in the future, will run 125mph from Orlando to Miami 7 days a week.

You will be a direct report to the Maintenance Manager and responsible for developing and implementing a training program based on CFR 243.

As the first private commuter railroad in the United States of America, it is crucial to ensure quality maintenance. You will continue developing training programs in various railroad maintenance and training employees to operate forklifts, scissor lifts, and other industrial vehicles. You will also aid the Assistant Manager with Hours-of-Service training and record-keeping for all train service engineers and employees performing cab signal testing.

Special qualifications include:
  • Proven railroad experience and validated training experience.
  • Knowledge of the Code of Federal Regulations
  • Strong interpersonal skills and a dynamic personality needed to effectively collaborate with people at all levels within the organization, customer, and community.
  • Knowledge of Siemens railroad equipment, specifically Charger locomotives and Siemens coaches.
  • Knowledge of EHS, Safety, and understanding of OSHA rules
  • Not required but recommended to have OSHA 30 certification.
  • Requesting training certifications for both railroad/non-railroad courses.

Health and Wellness: Health Insurance, Dental Insurance, Vision Insurance, HSA, Commuter Benefits - starting Day 1!

Vacation: Paid Vacation, Paid Holidays, Personal / Sick Days, Maternity/Paternity Leave

Financial & Retirement: 401K match Plan, Performance Bonus for Key Roles, Merit Increases, Relocation

Professional Development: Tuition Reimbursement, Promote from Within, Mentor Program, Access to Online Courses, Lunch & Learns

Balance: Flexible Work Hours, Remote Work Opportunities, Diversity & Inclusion Program

Who are we?

We make up 351,000 of the world's most intelligent minds. We create innovations that matter and champion the people who make them happen. It's the people who make our company – not the other way around. So, we give everyone a voice. We don't shout about things; our actions speak loudly enough. We share ideas and talk about what's coming next. Because we're making the future, and we invite you to join our team!

This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.


Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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