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Customer Service Engineer, MI/CT/MR

Job Description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers (SHS), was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sounds interesting?

Then come in and join our Thailand team as Customer Service Engineer, MI/CT/MR to perform technical oriented service tasks of various scopes and supports in planning and managing these tasks.

Your tasks and responsibilities:

  • You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy).
  • You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre.
  • You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
  • You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training.

To find out more about the specific business, have a look at https://siemens-healthineers.com  

Your qualifications and experiences:

  • You hold a successfully completed degree in Bachelor or Master in Engineer.
  • You have 3 – 10 years of experiences in Customer Service Engineer & abilities and experience with professional customer service skills.
  • You have 3 – 10 years of experiences in MI PET CT, Symbia, or X-ray products.

Your personality and skills:

  • You are service minded with ability to prioritize customer satisfactory.
  • You are hardworking, fast learner, with an ability to work under pressure with a flexible time.
  • You are productive team player and team oriented.
  • You have ability in planning and co-ordination.
  • You are able to work in magnetic field.
  • You have excellent interpersonal and communication skills, in verbal and written both Thai and English.
  • You possess a car license and able to drive a car.


Our global team:

Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Career Site at https://www.healthcare.siemens.com/careers

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here (https://talent.siemens.com/stayconnected) to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.




Organization: Siemens Healthineers

Company: Siemens Healthcare Limited

Experience Level: Experienced Professional

Job Type: Full-time

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