Digital Enterprise Customer Success Manager

Job Description

The focus of the position is on advising our manufacturing customer’s in their Digital Transformation journey and on managing digital solution, implementation, and integration projects. In today’s challenging environment, customers in manufacturing seek ways to further improve operational efficiency, to optimize production cycles or processes, and ultimately drive stronger business outcomes.

A key responsibility of this role is to establish trust-based relationships with our customer’s Senior leaders, as well as with internal and external service partners. Engagements are digital solution, implementation, and integration project oriented, and execution driven. The candidate for this role needs to have a strong passion for accompanying and guiding customers along their digital journey and for delivering solutions and services that drive business impacts.

Customers rely on our extensive domain know-how and deep industry and market expertise. We help our customers develop digital strategies, which ultimately lead to creating Digital Transformation roadmaps and the rollout of solutions. We work closely with the enterprise consulting, products, and technology teams to define executable implementation projects that help customers achieve maximum performance within their manufacturing environment.

You will be part of an international network of experts, which allows you to share experiences and to learn from others and further develop your knowledge in the digital manufacturing space.

This is an outstanding opportunity to join Siemens Digital Industries’ Services Organization. As a company we offer the broadest digital portfolio in the manufacturing industry. To learn more about our team, visit the Siemens US Digital Enterprise website.

Your Role

  • Business development: responsibility for opportunity funnel build out and quota achievement through a combination of direct involvement and facilitation through the extended sales organization.
  • Sales Process: generate new leads, identify and qualify opportunities, position DEDS solutions and services, and close the business
  • Inspire our manufacturing customers to leverage digital technology and new innovative approaches throughout their digitalization journey.
  • Collaborate with business development and sales teams to identify and generate opportunities related to Digital Transformation.
  • Develop digital business strategies and plans for our customers.
  • Develop and present digital transformation roadmaps, define projects and implementation and integration recommendations that best match with the customer’s existing environment and that meet customer expectations.
  • Promote and position the solutions of the DEDS portfolio to customers in an ‘as-a-Service’ model. (e.g. Location Intelligence, Trusted Traceability, AI/Analytics)
  • Collaborate with our proposal engineers to create customer quotes.
  • Orchestrate project execution together with our CS project managers.
  • Create market and financial analysis to support the strategic and technical recommendations.
  • In case of customer specific development needs, collaborate with the technical competence and projects (TCP) team to define prototypes and proof of concepts.
  • Collaborate with project managers, integration engineers, software engineers, and other team members throughout the project phase.

Required Knowledge/Skills, Education. and Experience

  • BS/MS degree in the field of Computer Science (preferred), or Business Degree combined with acquired digital technology expertise.
  • In addition, you can offer 10+ years of practical experience in the solution/digital technology field. Ideally, you have acquired that experience from a system integration firm or a renowned industrial company with focus on manufacturing.
  • Experience in manufacturing oriented digital and IT project delivery in a variety of industries such as Aerospace & Defense, Automotive, Electronics and Food & Beverage.  
  • Experience with manufacturing execution systems, lean manufacturing, digital plants, computer-integrated manufacturing, manufacturing operations management, analytics, and AI.
  • Proven track record and expertise in the application of advanced manufacturing technology, including digital and big data (e.g., Smart Factory, IoT, Industry 4.0, additive manufacturing, artificial intelligence, blockchain).
  • Understanding of solution and enterprise architecture and standards (e.g. ISA95).
  • Excellent analytical and conceptional skills and an entrepreneurial mindset.
  • Excellent communication and listening skills.
  • Ability to work independently in a complex and matrixed organization, team player attitude being both able to lead a virtual team, as well as being an individual contributor.
  • High level of social competence and team spirit, ideally with past international exposure.
  • Self-driven and highly motivated hands-on mentality/leadership traits.
  • Preferably a U.S. citizen, as some work might be on Government projects.
  • This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.”


Organization: Digital Industries

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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