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Rail Field Maintenance Support Engineer

Job Description

We’re Siemens Mobility Customer Service! We’re a leading global provider of short-distance, regional and long-distance rolling stock, as well as product, system and digital solutions for passenger and freight transport. We ensure that passengers are transported in a safe and comfortable environment while also meeting economic and environmental requirements. Our products are future-oriented and enable cost-effective operations while reducing environmental impact and conserving resources.

Siemens Mobility Inc wants to fill a position in the railroad support team in Baltimore, Maryland. The applicant is responsible for administering the safety program, training program, and budget, and directs a high performance team to proactively support our customer  in a professional manner, as well as supporting warranty repairs on the local locomotives. The Field Service Engineer will assist the customer service department providing details on customer related inquires, involving Mechanical department concerns. The Field Service Engineer will interact with transportation, engineering, dispatch and finance departments for the safe, cost effective and efficient operations of the railroad.

Responsibilities: 

• Ensures the provision of high quality technical advice to the maintenance workforce to enhance equipment reliability of a new locomotive fleet.
• Ensures responsiveness and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made.
• Ensures the delivery of on-going system operation training for the customers.   
• Assists the local staff in assigned troubleshooting and repair works
• Ensures proper communication between the customer, our rail support center and the field team.
• Acts as a mentor and provides on-the-job training to Technicians as required.
• Provides feedback to team regarding performance, quality, and productivity issues.
• Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc.

Required Knowledge/Skills, Education, and Experience:

• Associate degree in an engineering discipline.
• Minimum of 5 years of working experience with a railroad or other technical agency.
• Minimum of 3 years in a Supervisory position.
• Knowledge of Railroad Regulatory requirements.
• Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).
• Excellent English language technical communication skills in speaking, reading and writing.
• Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products
• Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD  Edwards, SAP, Cormap, Salesforce

Preferred Knowledge/Skills, Education, and Experience: 

• Bachelor degree in an engineering discipline.
• Preferred experience: More than 5 years of experience managing field operations.
• Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).
• Excellent English language technical communication skills in speaking, reading and writing.
• Background or formal training in Quality tools e.g. six sigma.
• Ability to apply Standardization of processes to maximize consistency of output and increase efficiency.
• Aptitude to understand technical information 
 • Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering.

This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.


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Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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