CSC MX: Customer Support Professional

Job Description

The Customer Support Professional will serve as primary contact for key customer accounts and will be responsible for ensuring on-time order fulfillment, successful execution of project goals, including but not limited to the project scope, technical reviews, and financials per approved contract terms and customer deliverables. This individual will collaborate with other organizations within Siemens to ensure our customers’ needs are met while managing customer expectation accordingly to maintain a successful relationship.

• The Customer Support Professional will be responsible for:
• Escalation for product related questions
• COMPAS Go training and training support.
• Provide product design changes and/or recommendations that will improve and simplify the order entry process.
• Ability to utilize and advise location of web-sites, on-line tools, catalogs, and literature.
• Work with Product Management and Application engineering team to provide solutions L1 support
• Use logical reasoning to provide creative solutions for our customer’s problems.
• Identities problems as they occur and take appropriate steps by creating Jira tickets to solve or refer them to others.
• Demonstrates a fundamental knowledge of professional principles and skills. Effectively uses fundamental concepts, practices and procedures when resolving standard product and engineered product questions presented by customers and co-workers.
• Provides consultation or advice to management regarding product support or training for other employees.
• Identify customer's needs and sales opportunities to help future growth
• Ability to work second shift (11:00 am – 8:00 pm EST).

Knowledge, Skills & Abilities  

• Required Skills:
• High Level of professionalism and excellent customer service skills.
• Desire to learn assigned business segment product line. May need to take internal product training.
• Must have organizational knowledge in order to obtain proper product support.
• Must have the ability to navigate through multiple catalogs and online tools to provide product support.
• Must be able to cross, identify, select, and provide replacement parts.
• Must be able to review and understand drawings, specifications sheets, and instruction sheets.
• High Level of professionalism and excellent customer service skills
• Ability to multitask and handle a high volume of work accurately
• Excellent verbal, written, and organization skills.
• Desire to grow within the company.
• Ability to work within a team environment.
• Must be a self starter.
• Must be detailed oriented.

Required Knowledge/Skills, Education, and Experience
• Bachelors degree in related discipline
• 1-3 years practical Customer/Sales Support experience supporting industrial, construction, mechanical, or electrical industries.
• Knowledge of Microsoft Office
• Ability to multitask and handle a high volume of work accurately.
• Must be a strong team player able work within a cross functional team environment.

Preferred Knowledge/Skills, Education, and Experience
• Bachelor’s degree in Engineering, or related discipline.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Excellent organization skills.
• Knowledge of COMPAS Go

Organization: Smart Infrastructure

Company: Siemens, S.A. de C.V.

Experience Level: Mid-level Professional

Job Type: Full-time

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