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Global Customer Excellence Manager [Atellica Solution]

Job Description

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Global Customer Excellence Manager [Atellica Solution]

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Global Customer Excellence Manager

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Global Customer Excellence Manager, you will be responsible for:

  • You will collaborate with different organizational functions and teams across Laboratory Diagnostics (LD) and Customer Service to increase the customer satisfaction level and through that increase the revenue per analyzer of Atellica Solution customers worldwide
  • In your activities, you will partner with local Sales, Marketing, Service, and Customer Advocate colleagues to understand current customer challenges, operational workflow expectations, as well as future business objectives
  • You will closely work with the Atellica Solution Customer Advocate community to strategically monitor the customer satisfaction level of Atellica Solution customers and support local teams in addressing and solving current challenges that cause customer distress
  • You will utilize different channels to measure the customer experience and satisfaction level along the entire customer journey and make these insights accessible to LD Product Managers and R&D counterparts to help develop a customer-centric roadmap
  • As core enabler, you will create an end-to-end process for Improvement Ideas that connects customer inputs with R&D efforts for future product improvements and enhancements

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • You are a passionate representative of the voice of customer and capable of explaining customer needs to internal Siemens Healthineers stakeholders
  • You have exceptional communication and interpersonal skills that allow you to successfully collaborate with colleagues across various functions
  • You are able and enjoy working alongside people with different cultural attitudes and behaviors and do so effectively
  • You demonstrate strong analytical skills and can analyze a diverse set of customer information and data to translate them into sound findings and insights for the organization
  • You can work independently as well as in an in-person/remote team setting
  • You have a growth mindset, demonstrate flexibility and creativity in organizational approaches to solving customer issues and providing solutions that require cross-functional teams to collaborate
  • You are structured and organized in your work approach and know how to effectively manage a project with milestones and key performance indicators in place

Required skills to have for the success of this role

  • Bachelor’s degree or equivalent work experience required
  • Minimum of 5 years of relevant work experience required
  • Experience in the in-vitro diagnostics (IVD) business and industry required
  • Experience in customer relationship/experience management, business management, product management, or business development preferred
  • Willing to travel up to 30%

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)


At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


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Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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