Customer Service Headquarters Support (HSC) Engineer
Working in customer service headquarters, HSC engineer has the following responsibilities:
- delivering 3rd level technical support for medical products to the Siemens Healthineers Regional Units, as well as Remote Support Centers worldwide,
- managing hotsites (customers with critical situations)
- providing knowledge and maintain knowledge base to improve CSE tech competence,
- supporting Business Lines (BL) in change process to improve product quality continuously,
- supporting new product introduction to ensure a smooth product launch.
Candidate is required with min. 3 years of field service experience or developing experience of medical imaging products.
Experience of working in a multi-culture environment is preferred.
Language Skills Required:
Fluent spoken and written English
Bachelor degree or above in Engineering
Organization: Siemens Healthineers
Company: Siemens Shanghai Medical Equipment Ltd.
Experience Level: Experienced Professional
Job Type: Full-time