Tool Support Engineer for 'Enterprise Architect' tool

Job Description


·      MCA degree/engineering degree (Electronics/Comp. Sc.) with 3 – 4 of experience in tool support of “Enterprise Architect” with knowledge on ‘modeling in Enterprise Architect’ tool.

Field of activity:

·      Tool service for Enterprise Architect system modelling tool including helper tools and Add-Ins, covering 1st and 2nd level support for users and user training

·      If required, escalation of issues to SHS IT organization


  1. initiative and the ability to quickly familiarize oneself with new topics
  2. high ability to understand user needs accompanied by high level of empathy for users
  3. high level of cooperativeness in an international setting
  4. ability to work in a team
  5. high level of proactive communicativeness
  6. value-, result- and quality-oriented way of working

Methodological skills:

  1. practical experience in backlog handling including prioritization
  2. experience in agile way of working in general
  3. experience in tool service organization

Technical skills (according to priority):

  1. comprehensive knowledge of system modelling process including interface to requirements engineering process
  2. good understanding of system modelling workflows
  3. experience in the use of software development tools:

                             Defect management:                                             MS AzureDevOps

                             Work Item tracking:                                                MS AzureDevOps

  1. advantageous: experience in system modelling


  1. MS Office tools

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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