Support Engineer - Enforcement

Job Description

Support Engineer - Enforcement 

Growing traffic volumes, increasing air pollution, rising costs. We’re are the forefront of developing smart answers to these challenges to actively shape the mobility world for the next generation. Join us in Rugby as a Enforcement Customer Support Engineer and make it your job to see these ideas come to life.

Our talented engineers in the Enforcement Support Team are responsible for supporting bespoke solutions delivered internationally which address Civil and Criminal traffic violations; think Clean Air Zones (low emission Zones), Average Speed check and Bus Lane enforcement.

We are looking for a highly motivated Support Engineer looking to become a key player and complement our existing Team. You must be a customer focussed, well organised and enthusiastic individual.

The Role

You will be the point of contact for our customers and work proactively support our range of solutions to ensure that they can do their bit in addressing local challenges within road transport network and the environment whilst delivering an exceptional level of service. For this role you will require a keen sense of detail and focus to achieve success:

Responsibilities will include:

  • Be the primary Engineer supporting a selection of Clients and becoming the key contact for any support issues and queries.
  • Own and be responsible for providing exceptional support to our Clients and our range of bespoke enforcement solutions. Achieve this via onsite and remote working processes resolving a range of complex hardware and software issues within SLAs so that we can meet our contractual obligations.
  • Work closely with the Senior Enforcement Engineers to improve incident life-cycle timing and solution efficiency and reliability.
  • Assist with rollouts of software and service upgrades.
  • Work with other Engineers and Sub-Contractors to plan and support on-street maintenance activities for the system safely and effectively.

Skills and experience required:

  • Experience working with PC hardware and software; fault finding, diagnosing and repairing.
  • Someone with a working knowledge of Microsoft Operating Systems and basic networking principles
  • Someone who is interested in learning bespoke and technical systems.
  • Someone who is proactive and result-oriented (you’ll also have a structured and hands-on approach to complex tasks).
  • Someone who can work on their own or as part of a team; works well with other people and communicates effectively within the team and with clients.
  • Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data.
  • Any ITIL qualifications would be beneficial to your application
  • Someone happy to travel across the UK to support customer systems. With full UK driving licence.

Benefits include:

  • 26 days holiday, increasing up to 29 days with length of service
  • Excellent pension, matching contributions up to 10% of pensionable salary
  • Annual, business performance related, bonus
  • Flexible benefits to suit your personal needs
  • Flexible working policy
  • Investment in personal development and support to membership of professional institutions

How do I apply?

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

About us

We’re Siemens. A collection of over 381,000 great minds who are all making the future and you could be one of them. We have offices across the UK, full of hardworking individual’s helping us to challenge the today and work towards a brighter tomorrow.

Want to join us and be a Future Maker?

We’re excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters.

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application.

What else do I need to know?

Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We recognise that building a diverse workforce is crucial to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We encourage the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.

Organization: Siemens Mobility

Company: Yunex Limited

Experience Level: not defined

Job Type: Full-time

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