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Sr. CRM Applications Manager

Job Description

As one of the largest providers worldwide, Siemens Healthcare helps to optimize processes in healthcare and better care for patients. Approximately 48,000 people integrate medical technology, IT, service and consulting for innovative solutions with proven customer benefits.

Customer Relationship Management (CRM) at Siemens Healthcare is the foundation for a strong and successful global, regional and local Sales Organization. At Healthcare, MS CE SH CRM-Applications is the respective Functional organization that drives our global “CRM Excellence” program with the goal to continuously support and further extend our competitive advantage in CRM.

CRM is not just a set of processes – it is an organizational culture that ensures our singular and unwavering focus on the customer. CRM-Applications provides the infrastructure – thought leadership, frameworks, global tools, education and guidance – to support the global sales organization in delivering value and becoming the partner of choice for our customer.

A primary responsibility of the Sr. CRM-Applications Manager is to partner with the zones and countries as well as SHS IT and our vendors to integrate new and innovative global technology platforms into current CRM platforms and activities. These innovations and new software and/or products incorporate the complete lifecycle starting with business design of tools and processes, as well as functional IT design and deployment of processes and tools, with Shareville, the main component of Siemens Healthcare’s global CRM landscape, as the foundation for all of these activities. Additionally, the Sr. CRM-Applications Manager is responsible for supporting communications and management of our cultural change.

Responsibilities:

As “Sr. CRM Applications Manager”, your main responsibility will be to lead the designated topic with assigned project managers and manage the workload to achieve full integration of all topic specific projects and software into the global CRM tool Landscape.  Based on the guiding strategy, your responsibilities include coordinating all communications with SHS IT and IT vendors, leading the interface with the CRM Applications team to translate use cases into definition /modification requirements of business processes, project setup and management, definition and implementation of change management concepts, result evaluation as well as driving conclusions and management reports.

You will be interfacing with various sector departments as well as the Regional Organizations at a senior and executive management level.  In this role you will be reporting to the VP of CRM Applications (SHS MS SH) in the global M&S Function.

Qualifications:

You will need to have:
  • Minimum a business related qualification such as Bachelors Degree in Business Studies, Mathematics, Physical or Life Sciences
  • Additional qualifications in Project Management and/or IT experience in a healthcare related business environment or fluent in a 2nd language would be an advantage
Skills and Experience:
  • A minimum of 3 years experience in marketing and sales in a country organization
  • Strategic orientation to deliver results
  • Project management experience
  • Experience with the specification and rollout of IT systems (e.g. Siebel, SAP)
  • Strong project management skills
  • Excellent communication skills
  • International business experience and readiness for international travel
  • Ability to analyze and reduce complexity
  • Ability to motivate and lead project teams
  • Fluent in English language
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date.

(Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. 

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. 

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities

*LI-WC1

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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