Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.
Join our team now at Siemens Healthineers as a Senior Client Service Manager MegaLab
Location: Clifton, NJ
Shift: Fri to Mon, 7a to 4p
This is a role well suited to an ambitious
professional, looking for the next step in their career. As a Senior Client
Service Manager MegaLab, you will be
-Responsibility for successful onsite service operations, driving continuous improvements and overall responsibility for site service performance.
-Acting as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications. Interprets customer demands/feedback and owns the solution.
-Demonstrating strong customer focus by listening to, recognizing and responding to customer input in an effective, timely and courteous manner.
-Direct management of a team of automation field service technicians who support the automation system. This includes performance management, staffing, and other administrative duties such as timekeeping.
-Ownership of key continuous improvement and/or standardization projects across the organization.
This position may suit you best if you are familiar
with what is below, and would like to do develop your career with
· Deep professional know-how and experience in one Sub Job Family.
· Solid professional judgment and problem-solving competence.
· Improves existing processes and approaches.
· Proactively shares knowledge within own team (incl. virtual & matrix team).
· Needs advanced management understanding in order to lead and align employees in different workflows and/or projects organization environment. Planning and managing results and performance is essential.
Required skills to have for the success of this role
- Minimum of Associates Degree in Electrical, Mechanical or similar engineering program preferred, or equivalent military training is preferred
- 8+ years of experience servicing laboratory diagnostic systems and/ or robotic systems and relative instruments strongly preferred.
- Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
- Willingness and ability to work different shifts, on-call, nights and weekends in case of need.
Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date except where prohibited by state law.
(Note: Accommodations may be requested for certain medical or religious reasons)
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
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