IT support - external contractor

Job Description

Your tasks and responsibilities:

·       End user Support for Slovakia:

o   Perform country infrastructure support

§  On/Off Boarding of users

§  Configuration support

o   Install/uninstall computer and mobile clients

o   Hardware Failure: Diagnose, Support & Coordination

§  Forward for Break fix

·       Manage IT Consumables:

o   Display, keyboards, mice, headsets, etc.

·       Mobile Voice subscription: Management & support

·       Administrative tasks:

o   Mange External vendors

o   Coordinate “In Business” IT Contacts

o   “Housekeeping”, right size Infrastructure service consumption

o   Asset management

§  Lifecycle support

§  Inventory control

o   HW catalogue

o   Contribute to knowledge management

·       IT Infrastructure Projects:

o   Roll out of centrally defined projects

o   Act as interface to central project team

o   Perform Country assigned tasks

·       Service Management

o   Ticket handling for local support

o   IT service Desk, complaints, and escalations

 Your qualifications and experience:

·       Degree in Information Technology / Computer Engineering

·       Experience in managing mid-sized IT projects

·       Understanding of IT Service Management

·       Relevant certifications

o   E.g., ITIL Foundation/Practitioner, Microsoft Enterprise Administrator Expert

·       Fluent in English and Slovak languages

Your attributes and skills:

  •         Team player
  •         Organized and structured
  •        Customer oriented
  •         Proactivity
  •      Availability to travel in the assigned geograph
What do we offer:

·       Adjustable standing desk as a standard

·       MSDN license for each developer with prepaid access to AZURE

·       Free access to PLURALSIGHT – the WBT platform

·       Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events

·       Participation on world famous IT conferences like Microsoft IGNITE for best employees

·       Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)

·       Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)

·       Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)

·       Retention program (work anniversary, life anniversary, additional pension plan, employee loans)

·       Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Basic wage component (gross) and other rewards : starting from 1500EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team

Organization: Information Technology

Company: Siemens Healthcare s.r.o.

Experience Level: Experienced Professional

Job Type: Full-time

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