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IT Service Manager (f/m/d) for global SCM Platforms and Applications

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as IT Service Manager (f/m/d) for global SCM Platforms and Applications to drive our global SCM digitalization activities.


This position can be filled in Germany as well as in the USA.

Your tasks and responsibilities:

  • You build up an IT service for a global Supply Chain Planning solution used by our SCM units and make us a competitive IT service partner
  • You are overall responsible for Change, Incident and Problem Management as well as for Continuous Service Improvement and the associated budget
  • You support the further development of the Supply Chain Planning solution and ensure Quality, Test and Release Management
  • You consider compliance requirements in a regulated environment
  • You are comprehensively responsible for the operating model, coordinate external service providers and continuously develop them further

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/products-services

Your qualifications and experience:

  • You have successfully completed a master's degree in (business) informatics, industrial engineering or comparable
  • You have several years of relevant professional experience as IT Service Manager and/or IT Business Analyst
  • You enrich our team with comprehensive knowledge in all ITIL Service Management processes
  • In addition to IT Project Management experience, you ideally also have knowledge of moderation techniques
  • You have already worked with agile methods (e.g. SCRUM) and problem solving techniques (e.g. design thinking)
  • You ideally have experience with the IT operation and IT service of supply chain planning solutions (e.g. Kinaxis, SAP IBP, Blue Yonder, E2Open, Logility, o9 Solutions)


Your attributes and skills:

  • You enjoy working in an international team with colleagues from Germany, the USA and Asia and are fluent in English, ideally you also speak other languages
  • Your strengths include a strong strategic and analytical mindset, a high level of quality orientation and a very results-oriented working style
  • You work in a structured and independent manner and have already proven that you can prioritize complex processes
  • We are passionate about learning - you always strive for improvement and perfect quality and are willing to go the extra mile

Our global team:

Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.


Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.

Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is 
Franziska Gubesch.


We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.


Siemens Healthineers Germany was awarded the Great Place to Work® certificate.


Organization: Siemens Healthineers

Company: Siemens Healthcare GmbH

Experience Level: Mid-level Professional

Job Type: Full-time

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