Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Then come in and join our team as Incident CRM Analyst!
As the CRM Analyst you will be providing technical systems assistance for the CRM to help drive business decisions working across multiple teams. Supporting the deployment of business requirements into CRM business solutions. You will have the overall responsibility of the quality of data in CRM (Oracle Sales Cloud). Deliver training to end-users on new and existing CRM processes and functionality.
This is a great opportunity for a CRM Analyst with technical CRM skills that is looking to take the next step in their career where you will get to learn further analysis & reporting skills.
Responsible for data analysis utilizing analytical skills to find correlation between different types of data and provide insight into the effectiveness of sales and marketing campaigns. It involves initiating CRM activities in order to increase customers’ consumption and build brand loyalty and assisting in developing and implementing CRM strategies.
Also responsible for creating reports for colleagues in sales, marketing, and customer service, to help them make more effective decisions. You will make recommendations on relationship strategies for different customer segments or for individual customers. You will possess exceptional communication and interpersonal skills with a great ability to engage with stakeholders at all levels and adapt communication style and approach as necessary.
You will have a positive, enthusiastic 'can do’ attitude and naturally enjoy fact finding, assessing and analyzing data and working out what is at the heart of an issue.
• Substantial experience (3 years+) of CRM management (preferable Oracle Sales Cloud and Microsoft Dynamics CRM) and familiarity with associated marketing automation platforms (e.g. Oracle Eloqua)
• Experience in basic set-ups and development of corporate level CRM programs and campaigns
• Strong understanding of data mapping and analysis activities
• Good understanding of data governance, privacy and security issues
• Degree level qualification preferred
• Good knowledge of SQL Server, Oracle Sales Cloud, Microsoft Dynamics (desirable)Microsoft Office and Apps. Excellent knowledge in Power BI and Power Apps.
• Desire to work in a fun, exciting and Agile work environment.
• Language: Spanish and High level of English.
Being part of our team:
Our global team: Siemens Healthineers is a leading global medical technology company. 55,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Curious about our culture? Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
La diversidad en Siemens Healthineers es nuestra fuente de creatividad e innovación. Estamos plenamente comprometidos con el principio de igualdad de trato y de oportunidades entre mujeres y hombres. Contar con diferentes tipos de talento -independientemente de su raza, religión, género, orientación sexual, edad, discapacidad o cualquier otra característica indicada en la legislación vigente- nos hace ser más competitivos y estar mejor preparados para responder con éxito a las demandas de la sociedad.
Organization: Siemens Healthineers
Company: SIEMENS HEALTHCARE, S.L.U.
Experience Level: Mid-level Professional
Job Type: Full-time