Field Service Order Manager - Russelectric, A Siemens Business - U.S. Remote

Job Description

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to make the world a more safe, reliable, and equitable place? Then look to Russelectric, A Siemens Business!

Russelectric custom designs and builds power control systems and equipment to meet the stringent performance and reliability requirements of healthcare, data, communications, and other critical facilities. As a Siemens business, Russelectric does all of this while supporting communities and offering life-changing opportunities for people from all walks of life.

Join our team! Recognized by Fortune as World’s Most Admired Companies 2021

Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Russelectric:

As a Field Service Order Manager with one of the world’s most respected manufacturers of automatic transfer switches and power control systems, your role is critical in driving customer satisfaction from order acceptance through receipt of payment. You will work to ensure that projects and orders are executed with excellence and that customer experience is nothing short of stellar. This role will report directly to the Performance Controller This is a fantastic opportunity for you to help a great sales and manufacturing organization become even better!

You will be part of providing solutions to the world’s growing need for dependable critical infrastructure.


  • Performs project management tasks for assigned customers, overseeing all aspects of the projects from order acceptance to invoice.
  • Effectively communicates project expectations to team members in a timely and clear fashion.
  • Tracks project milestones and deliverables to ensure successful and timely delivery of projects based on agreed upon contract terms.
  • Manages and files clients' information in SAP and other information systems.
  • Participates in investigating and resolving commercial and/or technical problems.
  • Assists with project cost reporting and prevention of non-conformance costs, when applicable.
  • Assist the Field Service managers in maintaining accurate and on-time reports and records relative to the Field Service team’s operations
  • Schedule and Coordinate Department meetings
  • Serve as a primary liaison for the Field Service team by fielding internal and external customer inquiries
  • Support Field Service technicians with open work orders until they are closed and invoiced


  • Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
  • High school diploma or state-recognized GED required; Bachelor’s degree preferred
  • Must be able to work during Eastern Time Zone business hours
  • Excellent verbal and written communication skills in English required
  • Strong interpersonal skills and demonstrated ability to influence people in a fast-paced multi-cultural business environment
  • Proficiency with Microsoft Office
  • Basic knowledge of SAP and Logistical processes preferred
  • Solid organizational skills including attention to detail, time management, and problem-solving skills
  • Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization


  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time-off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop for eligible positions
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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California residents have the right to receive additional notices about their personal information. To learn more, click here.

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