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Solution Architect – IT Application

Job Description

Are you looking at developing future leaders? Come join us at Siemens.

Perform strategic data analysis and research within SAP & other data structures to support business processes and strategy and discuss results with team leads and customers. Process large amounts of data from multiple sources and extract relevant insights. Gather requirements from clients, customers or end-users and build predictive models & ensure the models are robust enough to be used in production

Task Description:

  • The candidate will be part of the global service and application management team for low code platforms (Mendix and PEGA) 
  • End-to End responsibility for service & application management in process automation and digitalization
  • Management of IT implementation projects to support process automation and digitalization 
  • Trigger and coordination, tracking, escalation of support tickets across the different systems (e.g. EAI, Data Lake, SAP systems, others)
  • Analyzing problems (repeating incidents) and coordinating affected support groups 
  • Initiator and driver of emergency support process 
  • Central point of contact for key users and application owner
  • E2E Change Request Process handling - evaluate CR, clarify with CR requestor/Application owner, estimation, implementation, testing, go-live 
  • Assure compliance regarding data protection and information security 
  • DevOps, Test Management and Test automation
  • Provider Management
  • Reporting of service status and key figures
  • Risk management 

Knowledge and Experience:

  • 3+ years of experience in IT service and/ or project management, ideally in the area of business process management applications and/ or low code platforms (ideally PEGA / Mendix)
  • Experience in Process Automation or Workflow topics
  • Experience of working in an international team and environment

Skills:

  • Fluent English
  • Strong communication capabilities and customer orientation
  • Experience in managing a global service / global application
  • Experience Provider management 
  • Technical background and expertise with the ability to learn technical concepts and understand technical issues in a way to coordinate their resolutions
  • ITIL
  • Agile Project Management

We’ve got quite a lot to offer. How about you?

This role is based in Pune. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.



Organization: Information Technology

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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