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SHD DX CS Operation Specialist

Job Description

Areas of Responsibilities:
  • Draft CS process, maintain and update relevant process in case of the adjustments of strategy,business or founction;
  • Develop and integrate digital tools base on the platform provided by company to optimize work process;
  • Support manager to make relevant measurement to control the quality of CS, provide correction point, ensure the alignment between CS daily work and Process;
  • Support for internal/external Audit, summarize the point and monitor the correction
  • Ensure high operational performance to support Service Department;
  • Implement all required processes to run an efficient and profitable service operation;
  • Porivde accurate data and report to business department for analysis and corresponding action;
  • Draft, optimize and maintain the Operation Menu for basic founction MI/MU/MM;
  • Maintaining and monitoring of customer database (e.g. I-Base), modification (MU) and medical maintenance(MM);
  • Provide key performance parameter (KPI) data of CSE/CAS as required by HC standards, ensure proper data collection for service incident
  • Support Service Execution team for CSE resource planning
  • Take participation in company related projects to enhance customer service team’s productivity and efficiency
  • Cooperate with related department to implement company management system, like PLP, Learning & Development, finance etc
  • Achieve company, organizational and personal goals to ensure business development
  • Other tasks assigned by supervisor or company
Education and requirement:

• At least 5 years working experience related to data analysis 
• Experience with management system(SAP) is preferred
• Good experience in using Microsoft Office applications in particular expert knowledge of Excel, PPT and Visio
• Effective communication skills in English both written and verbal 
• Good personnel relationship with realted stakeholders in different situation          
• Bachelor Degree or above;
• Good command of English skill, CET-4 is required and CET- 6 is a plus.


Organization: Siemens Healthineers

Company: Siemens Healthineers Diagnostics (Shanghai) Co., Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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