Digital Service Innovation Engineer - Ultrasound (NPI, R&D)

Job Description

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as an Ultrasound Serviceability Engineer

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Digital Service Innovation Engineer -Ultrasound (NPI, R&D) , you will be responsible for:

  • You will be responsible for the Service Product Lifecycle of Ultrasound products.  This includes managing service projects and developing Product Service Plans and Concepts.
  • You will define serviceability and value-added service requirements and support their implementation with Product Lifecycle Management.
  • You will evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required.
  • You will be expected to become the Service expert for your products and perform Service Lifecycle Management processes.
  • You will collaborate with the Customer Service Element team and cross functional members which include Product Lifecycle Management, Supply Chain Management, Product and Sustaining Engineers, and business partners.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • You have technical knowledge of Ultrasound and technologies and capabilities
  • You can identify and assesses risks and develop suitable strategies for risk mitigation
  • You have the analytical ability to effectively troubleshoot and solve complex problems   
  • You can work effectively with cross-functional teams and stakeholders, including Engineering
  • You have excellent written and verbal communication and presentation skills
  • You can lead service projects and provide guidance within a team
  • You are experienced with Cloud services (AWS, or GCP, or Azure)

Required skills to have for the success of this role

  • Bachelor’s degree in a related field (Engineering degree, electrical, biomedical, computer science) or equivalent work experience in medical devices and customer service
  • Minimum 2-5 years in medical devices, customer services, and digital services relevant roles.  
  • You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).  
  • Knowledge of one or more scripting languages
  • Willing to travel up to 10%

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at

If you wish to find out more about the specific before applying, please visit:

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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