Technical Support Engineer

Job Description

Siemens Mobility Inc wants to fill a Technical Advisor position in its Rail Support Center in Escondido, CA. The Technical Advisor will plan organize, coordinate and manage all phases of the maintenance activities of our SIEMENS Sprint DMU light rail. He or she will also be responsible for scheduling the maintenance activities with our customer, train the maintaining personnel, advise on best maintenance techniques while setting a safe work environment and proactively supporting our customer in a professional manner. The Technical Advisor will interact with the operational, engineering, dispatch and finance departments for the safe, cost effective and efficient operations of the railroad. This position will report to the Project Manager.


Applicants who wish to be a part of the Siemens Customer Service Department would be responsible for  the following main tasks:

• Ensures the provision of high-quality technical advice to the maintenance workforce to enhance equipment reliability of existing Sprinter DMU fleet.
• Ensures responsiveness and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made.
• Ensures the delivery of on-going system operation training for the customers.   
• Assists the local staff in assigned troubleshooting and repair works
• Ensures proper communication between the customer, our Rail Support Center and the field team.
• Acts as a mentor and provides on-the-job training to Technicians as required.
• Provides feedback to team regarding performance, quality, and productivity issues.
• Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc.

Required Knowledge/Skills, Education, and Experience:

• Associate degree in an engineering discipline.
• Minimum of 5 years of working experience with a railroad or other technical agency.

• Minimum of 3 years in a Supervisory position.
• Knowledge of Railroad Regulatory requirements.
• Knowledge of fundamental concepts, practices, and procedures for supervised work group(s).
• Excellent English language technical communication skills in speaking, reading and writing.
• Must possess proven skills with all Microsoft Office (including Excel/​Word/Access/​PowerPoint) products
• Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD  Edwards, SAP, Cormap, Salesforce

• Knowledge of FRA regulations and guidelines

Preferred Knowledge/Skills, Education, and Experience: 

• Bachelor’s degree in an engineering discipline.
• Preferred experience: More than 5 years of experience managing field operations.
• Excellent English language technical communication skills in speaking, reading and writing.
• Background or formal training in Quality tools e.g. six sigma.
• Ability to apply Standardization of processes to maximize consistency of output and increase efficiency.
• Aptitude to understand technical information 
 • Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering.


This position supports a Siemens customer that requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons.


Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Early Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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