Customer Service Project Specialist - Order Management/Standard Orders - Russelectric, A Siemens Business - U.S. Remote

Job Description

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to make the world a more safe, reliable, and equitable place? Then look to Russelectric, A Siemens Business!

Russelectric custom designs and builds power control systems and equipment to meet the stringent performance and reliability requirements of healthcare, data, communications, and other critical facilities. As a Siemens business, Russelectric does all of this while supporting communities and offering life-changing opportunities for people from all walks of life.

Join our team! Recognized by Fortune as World’s Most Admired Companies 2021

Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Russelectric:

As a Project Specialist with the world’s most respected manufacturer of automatic transfer switches and power control systems, your role is critical in driving customer satisfaction from order acceptance through receipt of payment. You will work to ensure that orders are executed with excellence and that customer experience is nothing short of stellar.


  • Performs order management mainly through SAP reports for assigned customers, from order acceptance to invoice.
  • Effectively communicates expectations to team members in a timely and clear fashion.
  • Manages and files clients' information in SAP and other information systems.
  • Supports customers remotely, providing first-level user support in case of arising issues.
  • When required, maintains the relationship with clients and sales representatives to clarify orders and issues.
  • Tracks order milestones and deliverables to ensure successful and timely delivery of orders based on agreed upon contract terms
  • Coordinates the resolution of customer requests and questions with respectively qualified Field Service Engineers or Project Engineers.
  • Participates in investigating and resolving commercial problems.
  • When required, assists with coordination of resolution of issues with materials procurement, Engineering and Field Service resources, coordination of deliveries to customer site and startup with Field Service team
  • Assists with routine administrative responsibilities on an order.
  • Selects appropriate processes from clearly documented rules, past practices, or instruction.


  • This position supports a Siemens customer that requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons
  • High school diploma or state-recognized GED required; Bachelor’s degree in engineering preferred
  • Ability to travel 10%
  • 2+ years of experience in order management is required
  • Expertise in the energy/critical power industry is preferred
  • Proficiency with Microsoft Office required
  • Experience with SAP is preferred
  • Good verbal and written communication skills in English
  • Interpersonal skills and influencing people are important requirements in the job
  • Experience with customer-facing and/or customer relationship management is preferred
  • Critical thinking and ownership in bringing successful resolution to cross-functional problems
  • Solid organizational skills including attention to detail, time management and problem-solving skills
  • Experience working in complex/matrix organizations with multiple responsibilities and drivers desired
  • Experience in applying methods or procedures which generally are well defined and straightforward, but with occasional deviations
  • Qualified applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization


  • Competitive salary based on qualifications
  • Health, dental, and vision plans with options
  • Matching 401(k)
  • Competitive paid time-off plan, holidays, and floating holidays
  • Paid parental leave
  • Company cell phone and laptop
  • Extensive product training and professional career development
  • Education and tuition reimbursement programs available
  • Overtime, on-call pay, and company uniform and vehicle for eligible positions

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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