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Power Systems Support Engineer

Job Description

Today the energy world is changing to become carbon neutral. And renewable energy production has already grown to levels never thought possible. Distributed Energy Resources are growing 7-fold and by the end of this decade decentralized power generation will catch up with conventional generation. Utility companies realize that yesterday’s solutions are not going to provide the answers to tomorrow’s challenges. As they shape the future of their IT/OT systems, they realize that they need agile thinking and an IT focus on their operations to provide energy reliably, efficiently, and cyber secure. This is the opportunity that we are leveraging.

As market leader in Grid Software and Consulting incl. meter data management, grid control and simulation, Siemens is in a prime position to tap into this opportunity. Our mission is to accelerate and secure the energy transition by supporting grid operators as well as industry and infrastructure players to master the according challenges in the smartest way.

Are you interested in developing your career path within a global technology powerhouse which empowers employee creativity to positively change, challenge, and influence our business and customer relationships? Are you looking for new ways to apply your technology background? Are you passionate about accelerating the energy transition? This is your opportunity.

Position Overview

As an Applications Engineer with Siemens Power Grid Simulation team, the candidate will join the Siemens software development and customer care team. The successful candidate will – along with other team members – be responsible for responding to customer inquiries about our world-renowned PSS® software platform. This Windows- and web-based platform is used by a large number of national and international electrical utilities and consulting firms to conduct power system studies that aid in the maintenance, stability, and expansion of the electrical transmission and distribution infrastructure. Given this importance, we are looking for the brightest talents to join our team.

Responsibilities

  • First point of contact of customers regarding their product queries and – after quickly assessing the situation – determining and initiating the needed resolution path.
  • Working with customers on the resolution of fundamental power system simulation challenges and – if needed – shepherding the resolution through subject matter experts, application owners, trainers, or other technical resources.
  • Ensuring that all cases are handled appropriately and timely.
  • Maintaining, updating, and enhancing the FAQ library to aid quick responses and/or self-service.
  • Managing Customer Care related surveys and driving customer satisfaction improvement programs.
  • Participation in Quality Assurance tasks such as software product testing

Required Knowledge/Skills, Education, and Experience

  • Bachelor's degree in Electrical Power Systems Engineering with practical experience in using advanced power system analysis tools
  • We will consider candidates with 2-5 years of relevant experience including engineering internships
  • Knowledge of transmission system planning or operations with experience in analyzing power flow, transient stability, and electromagnetic transients
  • Knowledge in electrical system modeling as it pertains to dynamic system studies
  • Hands-On knowledge of PSS®E and/or Network Model Management, ODMS, MOD and/or PSS®SINCAL and/or PSLF
  • Programming skills are desired
  • Experience in distribution planning and/or production costing will be considered a plus
  • This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.

Preferred Knowledge/Skills, Education, and Experience

  • Excellent communication and presentation skills - written and verbal.
  • Strong organization skills and ability to effectively self-manage multiple tasks at one time.
  • Team player, customer focused with e interpersonal skills, positive and energetic attitude.
  • Ability to work independently and manage time effectively.

At Siemens, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We utilize lean principles and seek to continually improve our processes and customers’ experience.

Can you see yourself, learning, growing, and succeeding here? If so, we'd like to meet you!

We offer flexible vacation time, a matching 401K plan, profit sharing, full health, life, vision, and dental benefits.


Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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