Renewal Sales Representative - DISW

Job Description

General Summary of the Job:

This sales position will be responsible for renewing SaaS subscription-based software products, upsells, price increases and extending the tenure and lifetime value of our customers. Candidates should be able to engage with various levels of contacts over the phone to advance the customer journey through strong rapport building and consultative partnership. A key part of this role is identifying possible roadblocks to customer longevity in various parts of the Siemens/Customer relationship, including product training, license deployment, and license utilization. Skills include identification of potential customer needs, detailed account assessment, and in-depth collaboration with other internal teams.

Candidates will develop a deep understanding over time of the products and solutions they are required to renew and sell. They will work closely with the customer success team on the onboarding and adoption of products to ensure the long-term success of each customer. Renewal Sales Representatives are in constant collaboration with direct sales, inside sales teams and customer success teams. 

Essential Functions:

  • Responsible for renewing, up-selling, and closing of maintenance/service/license contracts to a specific region or account.
  • Increase renewal sales for assigned region or account(s). 
  • Demonstrates knowledge of the organization’s various products and maintenance contracts. 
  • Educate customers on business practices and associated contractual implications. 
  • Ensure customer awareness and understanding of applicable product elements. 
  • Must meet sales objectives such as quota and productivity requirements. 
  • Maintain account team relationships and transfer leads as appropriate. 
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. 
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. 
  • Normally receives little instruction on daily work, general instructions on newly introduced assignments. 

Skills and Abilities Required:

  • Excellent verbal and written English communication skills, Spanish desired
  • Phone contact management experience
  • Able to interact with a large variety of people including sales, presales, post sales and customers from various industrial sectors and at different levels of responsibility.
  • Building relationships over the phone to develop and close business is essential.
  • Relentless focus on following up with decision makers and maintaining forward movement of the customer journey throughout the defined process.
  • Using Salesforce or similar CRM tools to manage, monitor and track opportunities on a timely basis, as well as document & research customer information and sales activities.

Education and Experience Requirement:

  • 1 to 3 years of software sales or account management experience
  • 1 to 3 years technology experience
  • Sales training that has included negotiation, upselling, and objection handling is a plus
  • Administration degree preferred (or a technical degree)

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here:

Organization: Digital Industries

Company: Siemens Industry Software Ltda.

Experience Level: Experienced Professional

Job Type: Full-time

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