Team Lead Identity Management & Support (m/f/d)

Job Description

As a Partner of Choice for our customers, the Siemens Lisbon Tech Hub is the new Home of Technologists. One hyperconnected workplace set up for innovation every day. We provide smart and digital end-to-end solutions to over 200 Siemens entities as well as external customers across the world. Check it out:

As a Team Lead for Identity Management and Support your focus will be
  • Leading a team of young professionals operating and supporting applications.
  • Organize and manage application teams in accordance with customer objectives and quality standards.
  • Develop and foster cross application knowledge to improve end-user experience.
  • Serve as an escalation point for to resolve complex issues and work at technical and process level.
  • Implement and monitor application management processes to ensure quality of service.
  • Promote and provide continuous improvement in applications (also within SaaS context).

Are you ready to be part of the change and help us make real what matters?

What role will you play?
  • Oversee and manage all day-to-day IT operations and application of IT systems, within a team assigned.
  • Contribute to budget planning and ensures coherence with internal guidelines.
  • Prioritize and assigns tasks to the team members and checks progress of agreed transactions.
  • Propose process improvements and implements technical infrastructure.
  • Manages function-related transactions with involved internal and external parties.
  • Respond to operations-related enquiries, as a senior escalation point of contact.
  • Report accurately and timely to accountable management.
  • Manage a functionally dedicated team of IT Professionals and/or IT Operations staff

We are looking for:
  • You hold a bachelor’s degree in Computer Science, Information Technology or Business Administration.
  • ITIL 4 Foundation.
  • Experience in service management:
    • Managing service tasks, monitoring the progress of current projects.
    • Managing service team members to ensure the team's objectives and sales goals are met.
    • Defining and monitoring service performance metrics.
    • Monitoring team key performance indicators.
  • Experience leading application management teams, including traditional support.
  • Experience in SaaS applications when supporting and managing them (incl. liaising with 3rd parties).
  • Strong customer service orientation to deliver a best in class quality of service.
  • Project management experience is a plus.
  • Knowledge of Shares Services or BPO industry is a plus.
  • Excellent leadership, communication, and customer service skills.
  • Ability to work in a globally distributed team, with a high degree of autonomy.
  • Ability to guide, motivate and coach others.
  • Excellent English communications skills, both verbal and written.

Want to know more about GBS?
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services for companies and organizations in all sectors.
Our portfolio in the areas of Finance, HR and Supply Chain Management include end-to-end services in Opportunity-to-Cash, Purchase-to-Pay, Record-to-Report, Hire-to-Retire, Delivery Management and Digital Solutions. Check out more!

What we have to offer:
A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, 2 days for volunteering initiatives and a cool and relaxed environment. 
Access to e-learning platforms (Learnlight, Linkedin Learning and more), discounts with partners.

#Siemens #LXTechHub #ITMakesUsMove

We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation.

Organization: Global Business Services

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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