Senior Global Technical Support Engineer

Job Description

We are Siemens

Siemens EDA is a global technology leader in Electronic Design Automation software

Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively.

Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

About the role

As a Senior Global Technical Support Engineer, you will be working as part of an international team of support engineers. You will have access to the global resources of the worldwide support organization, supporting the Valor product family of PCB design flow.

Contribute to the success of Siemens by increasing customer satisfaction and

productivity with Siemens/Valor MSS tool suite.

This is your role. What part will you play?
  • Investigate, troubleshoot and resolve software issues from Valor NPI Design for Manufacturing (DFM) products.
  • Assist customers and in deploying our products and help solve their technical challenges.
  • Proactive support of customers to assess the current customer situation and to uncover any needs for support, training or additional software application(s).
  • Communicate customers’ technical requirements as well as customer issues to the Product Development Team.
  • Develop a network of technical relationships at a peer-to-peer level with both our customers and the Product engineering teams.
Skills and Experience

Minimum 7 years of experience in PCB systems design process.

  • This experience should include a deep understanding of PCB assembly process including required software and hardware.
  • A Bachelor’s degree in Engineering or significant experience in a related field
  • Experiences with Siemens/Valor NPI product operation is a big plus.

If you have excellent communication skills, you are customer focused and excited by the prospect of providing solve complex technical problems within manufacturing then we would love to hear from you!

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here.

We offer great benefits, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Organization: Digital Industries

Company: Siemens Electronic Design Automation Ltd

Experience Level: Experienced Professional

Job Type: Full-time

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