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Senior Supervisor -Technical Operations Customer Escalations 1st or 2nd Shift

Job Description

Siemens Healthineers offers generous sign-on bonuses up to $5,000*

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Senior Supervisor.

This Sr. Supervisor will drive Customer Escalations and Manufacturing Support excellence within Walpole Technical Operations. S/he will manage approximately four direct reports.

This position includes the handling of all types of materials, including hazardous and DEA (Drug Enforcement Agency) controlled materials.

1st Shift Hours with flexible start/ time time:   such as  6:30 AM - 3:00 PM;  7:30 AM - 4:00 PM;  8:30AM to 5PM 

2nd Shift Hours:  12PM to 830 PM 

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Senior Supervisor, you will be responsible for:

• Supervising and leading  approximately 3-4 direct reports. Responsible for setting objectives, leading, coaching and mentoring direct reports to maximize business benefit and foster growth and advancement of individuals.

• Overseeing and leading customer escalation investigations associated with formulation and testing of immunoassay reagent and testing components

• Overseeing the progress of change control projects and CAPAs associated with improvements to accuracy and reliability of immunoassay products.

• Acting as technical lead and/or initiator on change control projects and CAPAs associated with improvements to accuracy and reliability of immunoassay products.

• Authoring technical reports and quality documentation and provide direction to direct reports doing the same, as needed.

• Collaborating with personnel from other work centers to ensure progress is made in a timely, efficient, and collaborative manner.

Required Education, Skills & Experience: 

  • BS/BA in related discipline with 5+ years experience in a directly related field, or advanced degree, or equivalent combination of education and experience. 
  • Knowledge of fundamental concepts, practices, and procedures for supervised work group(s). Demonstrated understanding and application of supervisory approaches for work direction, motivation, performance management, and disciplinary action.
  • Must pass a Drug Enforcement Agency (DEA) background check.

Preferred Education, Skills & Experience:

·       Prior supervisory and customer escalation experience

Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Why you’ll love working for Siemens Healthineers

  • Be part of exciting and innovative projects that help solve some of the world’s most significant health problems.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career.
  • Competitive total rewards package.
  • Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities.
  • Participate in our celebrations and social events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.

We are globally recognized as an Employer of Choice, but don’t just take our word for it. Here are some of our most recent awards and recognition:

  • Great Place to Work Certified 2021
  • Best Places to Work for LGBTQ Equality
  • Best for Vets Employers by Military Times
  • Glassdoor Employer Rating: 4.0

Review our Benefits Summary:

Explore the Siemens Benefits QuickStart https://benefitsatshs.com/  website to learn about our competitive Benefits plans which we proudly offer to our regular full-time employees. The QuickStart website can be accessed by clicking the link above or by copying and pasting it into your web browser’s address bar and selecting “Thinking of Joining Siemens” to the left of the page.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers

If you wish to find out more about the specifics before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

*Sign-on bonuses range from $1,500 to $5,000 and are determined by individual position level, division, and location.  Sign-on bonus offer is exclusive to external candidates who receive and accept an offer of employment with Siemens Healthineers.



Organization: Siemens Healthineers

Company: Siemens Healthcare Diagnostics Inc.

Experience Level: Mid-level Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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