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Customer Service Engineer - Orlando, Florida (Multi-Vendor)

Job Description

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably.  A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics.

 

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.

 

Customer Service Engineer specializing in servicing Imaging Equipment (GE CT & MR or GE X-ray) needed in the Orlando, FL area.

Position Overview:

The Customer Service Engineer is a field-based, customer-facing role that primarily services, maintains and modifies non-Siemens imaging equipment at customer sites. Our CSE's represent the "Face of Siemens" to the customer. The Customer Service Engineer reports to the Customer Success Manager at Siemens Healthineers.

 

Responsibilities:

Our Customer Service Engineer will perform service, preventative maintenance, and modifications on Imaging Equipment (GE CT & MR or GE X-ray) at customer sites with minimal supervision. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

 

Required Knowledge/Skills, Education, and Experience:

• Minimum Technical Degree or Equivalent Experience

• Experience in testing, repairing and maintaining capital medical equipment

• Strong electronics and computer background needed

• Previous experience with the following required:  Imaging equipment (GE CT & MR or GE X-ray)

• 10 - 12 years of field service experience is needed

• Willing to work different shifts as business needs dictate, including willingness to work overtime as required

• Strong customer service and communication skills

• Must be proficient in the use of tools and service test equipment

• Valid driver's license and good driving record required

• Must be able to work both individually and in an established team setting

• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification

 

Preferred Knowledge/Skills, Education, and experience:

Technical Associates degree or equivalent experience


Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.  Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date except where prohibited by state law.

(Note: Accommodations may be requested for certain medical or religious reasons)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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