Service Coordinator

Job Description

Want to shape the future of healthcare? 

As one of the most innovative and influential organizations in MedTech, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone while working for the best cause there is: Helping people living healthier and longer. Over 65,000 colleagues of us worldwide are working hard to provide the best possible support to healthcare providers at each stage of patient care:  diagnosis, prognosis, therapy and follow-up. 

Join us in shaping the future of healthcare together – We will be glad to have you in our team as Customer Services Coordinator, as we work to continuously strengthen our service provided.  

Our culture

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it.  That’s why we invite you to take on new challenges, test your ideas, and celebrate success. 

About the team - Customer Services Support

This position resides in a customer care centre, which includes inbound and outbound contacts with internal and external customers. Respond to incoming inquiries and/or requests regarding medical equipment service from our customers. Support internal and external customers by providing information, while giving efficient and courteous service, participating in investigating and resolving semi complex problems and supporting order tracking, dispatching, and scheduling. We are shaping the future of healthcare and we seek to go beyond what is possible today.

Role - Customer Services Support 

As a "Customer Services Support" you will be responsible for responding to inbound and outbound requests involving medical products and/or services.

We have two positions available with varying working hours. For position one, candidates will need to work rotational shifts between the hours of 5:45am to 4:00pm. Position two will require candidates to work rotational shifts between the hours of 7:00am to 7:00pm. All employees are required to work occasional weekends to support the  business.

You will have the freedom to work flexibly with a combination of work from home and attendance at our office, soon to be located in Hawthorn East.

Areas of responsibilities

•You will professionally investigate and resolve customer concerns.

•You will manage competing priorities to help maintain customer satisfaction.

•You will achieve expectations for all defined performance and quality metrics.

•You will consistently maintain a positive attitude towards our customers.

•You will contribute to project teams as assigned.

•You will escalate customer complaints to Management as appropriate.

•You will inform Field Service Technicians of work scheduled and keep customers informed of order progress

•You will effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the customer.

Education & Experience

•     2-5 years of experience in customer related role in a fast-paced environment.

•     You can successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.

•     You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).

•     You can professionally investigate and respond to requests in a timely manner.

•     You have strong communication skills and are adaptable to change.

•     Must have excellent interpersonal skills, interact favourably with others and skilled at maintaining 

      positive relationships while working to resolve problems and maintaining a high level of professional 

•     You are equally capable and happy working independently or as part of a team. You are willing to work

      different shifts when needed. 

You must be able to provide evidence of your eligibility to work in Australia.

In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in an agile and dynamic environment and while we respect each other’s individuality, we are proud of the high level of team spirit we share.

If you want to join us in transforming the way healthcare is delivered, get in touch with us today.

Applications close 13 February 2022 or sooner should sufficient applications be received. 

We are an equal opportunity employer.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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