Your tasks and responsibilities:
Execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner; It will include all service incidents, installation, preventive maintenance and system modification on demand
1. Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
2. Communicate and accept all operative advices and requirements from the Customer Care Center and sub-region.
3. Escalate technical incidents to Regional Support Center(RSC) and Regional technical manager(RTM) with timely feedback, and report any customer relative issues to Customer Service Manager(CSM) of sub-region.
4. Found potential business chance and report to Customer Service Manager(CSM) as SCR project demand.
5. Follow the PSI process during service in time.
6. Ensure the proper use of tool & test equipment and report the usage on any related service report.
7. Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
8. Perform as cost-effectively as possible for all responsibilities and jobs and take profitability into account
9. Maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers Customer Services
10. Support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
11. (Sr. CSE) Support the new CSE development via Mentor/Mentee project
12. Fulfill other tasks assigned by Superior
Your qualifications and experience:
At least 2 years' experiences within customer service in the field of medical equipment/ electric equipment
Bachelor Degree(or above) with major in Bioengineering/Electric/Electronics/Machinery
IT and networking skills, analytical skills to diagnose and troubleshoot a problem
Good command of English for international training & service documentation
Business result-oriented, intercultural sensitivity, quick learner and resourceful self-starter
Positive attitude, hard-working, self-motivated, able to work under high pressure