Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Then come in and join our ASEAN team as Regional Senior Application Specialist, Laboratory Diagnostics to increase customer satisfaction & productivity by providing outstanding, high-quality instrument installation, customer training and application support in laboratory diagnostics.
Your tasks and responsibilities:
You will actively contribute in the sales process, e.g.: perform instruments and assay demonstrations to support sales teams , explore opportunities to expand the Siemens assay repertoire on customer systems and assist with tender and proposal submission
You will work collaboratively with Sales, Marketing and Engineering to achieve installations to agreed timelines, quality and cost
You will perform system configuration, method installation and validation, quality checks
You will perform customer training on instruments and assays onsite, remotely or in classroom
You will perform relevant instrument software updates/upgrades
You will take on installation coordinator role if required
You will provide customer support onsite and remotely to ensure maximum instrument uptime and customer satisfaction, e.g.: troubleshooting and resolving application and assay problems coordination and escalation of unresolved issues
You will monitor to completion helping customers to achieve maximum efficiency
You will evaluate customer competency and recommend additional training/education serve as 1.5 level support before RSC
You will work closely with the local application specialist in the countries e.g. support and coach them
You will identify and recommend training and development measures
You will establish and maintain a community
You will secure information flow and best practice exchange
You will organize & lead technical knowledge exchange & improvement meeting within ASEAN level
You will participate and function effectively as regional representative in new product launch process to ensure countries meet readiness objectives and can launch products as per schedule
To find out more about the specific business, have a look at To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-sg/services/customer-services
Your qualifications and experiences:
You have more than 5 years of professional experiences in laboratory diagnostics Application Specialist or related laboratory experiences
You have a Bachelor Degree in Sciences (Biochemistry),Applied Sciences, Biomedical Sciences or related field
You have experience in giving trainings or working as an Application Specialists
You have wide knowledge / experiences in Atellica Solution and Automation will be an advantage
You have deep knowledge in Siemens laboratory diagnostics product portfolio and advanced understanding of Siemens Healthineers products, services and market
You have experience in leading a team would be a plus; ability to lead, inspire and manage a team on individual contributors and professionals
Your attribute and skills:
- You are a strong communicator
- Your ability to build sound working relationships internally and with customers will ensure success in this role
- You have excellentclinical understanding of parameter impact on clinical results
- You are proficient in English both written and spoken
- You able to communicate with both executive and business personnel within Healthcare Education industry
- You able to produce quality data driven analysis, proposals and presentations by power point & excel
- You are fluent in English & other languages in Asia
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here (https://talent.siemens.com/stayconnected) to get started.
Organization: Siemens Healthineers
Company: Siemens Healthcare Sdn. Bhd.
Experience Level: Experienced Professional
Job Type: Full-time