This Job Description is for Teamcenter Support projects in Managed Services.
Experience:
* 6-8 years Teamcenter Support experience, with atleast 3 years supporting a
customer Production instance
Mandatory Teamcenter Skills:
* Teamcenter Installation in a distributed environment
* Teamcenter custom template install using BMIDE
* Distributed FMS configuration
* Dispatcher configuration
* Active Workspace Installation and Configuration
* NX and Solidedge CAD Integration
* Working experience in Perl/Batch Scripts
Good to have Technical Skills:
* Catia, AutoCAD and ProE CAD Integration with Teamcenter
* SQL Scripting
Certifications
* ITIL
* AWS Cloud Certifications
Other Mandatory Skills:
* Strong analytical and trouble shooting abilities.
* Loves solving problems
* Has a systematic way to solve problems.
* Should be able to perform root cause analysis and arrive at the right solution
* Excellent verbal and written communication skills
* Team player
* Learning attitude - willing to learn new things.
* Basic Linux and Windows Operating System knowledge
Good to Have Skills:
* Mentoring of junior team members
* Use Pareto or 5 Why or any other Industry technique for root cause analysis
* Ability to automate some of the tasks
* Scripting knowledge would be useful
* DBA knowledge on Oracle/MS SQL
Roles and Responsibilities:
* Have to work in shifts, as we are supporting 24x7 customers
* May have to work on Call during holidays
* Solve L2 tickets on the application
* Apply patches on test, UAT and Production Server
* Document root cause analysis of issues
* Reach out to GTAC for Product Issues and raise IRs
* Communicate with users on issues
* Work with L3 on issues which cant be solved by L2
* Provide workarounds to issues
* Develop Knowledge Management database for solved issues
Willingness to work in the night shift
Organization: Digital Industries
Company: Siemens Industry Software (India) Private Limited
Experience Level: Early Professional
Job Type: Full-time