Target Account Coordinator - Team East

Job Description

Position Overview
The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize customers tools to research and resolve customer inquiries. Develop a relationship with key stakeholders at all levels, while staying abreast of market specific knowledge to maximize savings for customers and Siemens. Familiarize and adapt to contractual changes as needed to minimize the risk to the customers and Siemens. Function as a point of contact for internal and external team regarding financial activities as it relates to the Retail & Alternative Channel Team.

Who we are | Our Culture
Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.

We live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do:
• Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Resolves semi-complex activities related to taxes, invoices, dispute, CAID or other related problems with financial activity
• Respond effectively to sensitive inquiries from internal and external customers.
• Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
• Serve as the primary contact for all selected customer orders; including: supporting price and availability, product support, change orders, returns, credits, etc.
• Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, finance, accounts receivable, and buyers, etc.
• Identify problems as they occur and take appropriate steps to solve or escalate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

What you must have:
• Associate Degree.
• Minimum of 4 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Able to work independently with minimal supervision.
• Ability to excel in a high volume and fast-paced environment.
• Demonstrate good analytical and organizational skills
• Create and improves processes, to include drive and support analysis of strengths and weak points of accounts, identify improvement areas and support targets that are cascaded to the functions
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.
• This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.

What will set you ahead of teh pack:
• Bachelor’s degree in related discipline is preferred.
• Prior experience with SAP or CRM systems
• Good functionality with excel and other Microsoft tools

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

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